Webinar Recap: May

We’ve introduced a compact view exclusively for mobile devices to enhance usability on smaller screens. This streamlined interface lets team members quickly access key information, such as their current shift position, scheduled breaks, and chat messages.

For team leaders, the mobile dashboard provides visibility into the entire team’s status, including individual locations, upcoming or ongoing breaks, and communication updates, ensuring better oversight and coordination on the go.

More sections, like assignments (one-off tasks and checklists), moola, and notifications, are coming soon. If you want to be updated when we are testing these or give input, let us know here.

 

 

Training ratings now have the option to

Moved the layout editor into the settings pages. You can still access it from the shift page.

Add OneClick support as a default in the vendors list.

 

 

Webinar Recap: How Krystina Lacek Scaled a Rockstar Training Program

This month’s OneClick webinar was an absolute standout thanks to guest speaker Krystina Lacek, who delivered a deeply insightful walk-through of how her team built a scalable, structured, and retention-focused training program across two high-volume Chick-fil-A stores.

If you’re looking to level up your training strategy, her system is the blueprint. Here are the top takeaways:

 

🔧 Building Training That Actually Works

Krystina’s approach is a masterclass in intentional training design:

• Layered Training Levels: She broke development into clearly defined tiers—New Hire Checklist, Level 1–3, plus Cross-Training—each tied to targeted raises.
• Clear Progression = Motivation: Raises start small (25¢ per level), but frequent progress builds momentum. Trainers and team members both understand what to teach and expect.

“The more complex or accuracy-heavy the position, the higher the level. Bagging food? That’s a Level 3. Getting your drink? That’s Level 1.”

 

📘 OneClick Passports as a Training Engine

Passports were customized not just for documentation, but to standardize training across all trainers.

• Every procedure is documented, linked, and checkable.
• Trainers know exactly what to cover—no guessing.
• Team members can track their own progress and request new training directly.

This prevents the “guesswork” of old-school job shadowing and makes consistent excellence attainable across a 300+ person team.

 

🟦 Bubble Ratings Done Right

Krystina simplified the OneClick rating system into a clear visual language:

• Blue = Good. Red = Still Learning.
• Red isn't bad—it simply signals to leadership that the team member isn't ready for solo work (yet).
• Ratings update over time to reflect progress, and everyone knows where they stand.

“Whether it’s blue or red, training happened—and that’s what matters for documentation and raises.”

 

🎯 Built-In Accountability = Higher Retention

Krystina’s program isn’t just a checklist—it’s a culture-builder.

• Team Champions and Certified Trainers lead peers and are held to a higher standard.
• Raises are only earned when training + Pathway + bubble ratings align.
• The result? 2–5+ years average tenure, and 55+ raise completions since last fall—more than the previous year and a half combined.

“Give them ownership. Make the system accessible. You’ll see the initiative grow.”

 

📊 Using Data to Drive Smart Training

She leverages OneClick’s reporting to make informed decisions:

• Identify gaps (e.g. only 11% trained on breading? Let’s get to 15%).
• Track passport completions and automate raise approvals.
• Flag stagnation and re-engage team members before burnout or turnover.