When Bob Boynton, Operating Partner of Chick-fil-A Worcester, looked at his restaurant’s performance, he saw a plateau: the 50th percentile in annual sales. Despite strong effort from his team, growth was being limited by manual scheduling, inconsistent accountability, and leaders buried in operations instead of focusing on guests.
That all changed in 2021, when Bob partnered with OneClick. By digitizing checklists, using shift strength metrics, and adopting streamlined scheduling, his team transformed their approach to daily operations.
“Shift strength directly correlates with sales performance. Smooth shifts lead to higher volume and better execution — and OneClick makes that possible.”
This case study is more than numbers — it’s proof that when leaders have the right tools, growth follows.
👉 Join our upcoming webinar to hear Bob share how he reshaped his business and how you can apply the same strategies to drive growth, efficiency, and guest satisfaction in your own operation.