OneClick helps leaders simplify operations, improve management, and boost profitability through streamlined scheduling, training, and accountability.
In our September webinar we welcomed longtime customer and champion Bob Boynton. Bob has led three restaurants and helped one location grow from 50th to 10th percentile. His approach is simple: let leaders focus on guests while OneClick absorbs the operational chaos.
We opened with a few updates for customers and prospects. If you are on a monthly plan, moving to annual saves 300 dollars and adds three more months at no cost, and that promotion runs through the end of the year.
The referral program is still live. When you recommend a store that becomes a OneClick customer, you receive a free month. For non-customers we have a limited free trial that includes basic onboarding, no fees and no obligations.
Product improvements shipped just before we went live. Checklists now run faster and more reliably after a backend overhaul. Names are consistent across the app since task completions and activity now show nicknames when you set them. Chat search has expanded so you can find channels and DM names in addition to message text, which helps directors who manage many conversations. Passport permissions are tighter. Only shift leaders and above can stamp, and each passport can be stamped once to keep records clean. We also included a round of bug fixes. Looking ahead, improved notifications are on the way, including the option to receive text messages, and we are preparing the Moolah in-app store.
Try the limited free trial. Start today!
Switch to annual (save $300 + 3 free months) → Contact Us!
Refer a store, earn a free month → Learn more!
Bob’s story began with cooler-door lineups, handwritten shift maps and elaborate spreadsheets. It worked, but it consumed time and attention. OneClick met his team where they were by mirroring their familiar “board on the wall,” which made adoption easy.
Old System for Setups:
The team mounted three iPads in the restaurant so shift plans and checklists are visible wherever work happens. Leaders can see progress at a glance, ask better questions and move on.
Scheduling is now a two-week-out habit. Directors build their schedules in HotSchedules while OneClick pulls those people into the right positions.
Shift Strength gives everyone a shared read on readiness by hour and by area. A rating in the low threes signals a mix of trainees and veterans. A rating near four says the shift is likely to hum. Because the number ties back to training progress in Passports, leaders can connect staffing decisions to outcomes. Bob compared Shift Strength to hourly sales and found patterns that are easy to act on. A high rating with poor execution often means the wrong people were in the wrong places. A modest rating with a smooth 3,500 dollar hour can reveal rising talent that has not yet been updated in the system.
The team uses photo verification where accountability matters most. Close checklists ask for images of grills, the dumpster area and cold storage so leaders can review without hunting. Visibility is flexible. Stores can limit what team members see on ratings and history, and shared iPads can switch into leader mode with a simple PIN gesture.
Competition is heating up in Bob’s market, which will shift demand, especially in third-party sales. Because OneClick stores historical shifts and future templates, he is already rebalancing coverage for next year. He can model the effect of losing two people per hour in specific day parts and still protect service in areas like mobile and delivery bagging. The emphasis stays where Bob believes it belongs: hospitality first, staffing decisions second.
Before OneClick: Lineups taped to the side of a cooler, handwritten shift maps, and elaborate spreadsheets—times six for each day part. It “worked,” but it was time-consuming and hard to scale.
After OneClick:
“If I told my team we were discontinuing OneClick, they would kill me.”
Results in motion:
Bob Boynton’s playbook
Watch Webinar Recording!
OneClick Team
Brea Sorrells: Great. Okay, so I'm going to go ahead and share my screen. Thank you for joining our September webinar. We have a really special speaker today, Bob, so I'm super excited to introduce him. I'm just really glad that you guys are all here. Brea Sorrells: Quickly, here's our agenda. We're gonna do some updates, we're gonna celebrate our Certified One Click Champions, then we'll go over our guest speaker, and then please remind me, everyone, including Bob and Brian, we'll do a wheel giveaway for a $25 Amazon gift card for anyone that sticks around the whole session, so I'll be doing a wheel, and I know I forgot last time, so I do not want to forget that. Brea Sorrells: Here's some updates for customers. We do have a deal right now going that if you switch to annual, if you're currently monthly and you switch to annual, you will save the $300 from the annual, cost, but then you'll get 3 extra months for free. So, please utilize that if you can. Brea Sorrells: And, we will be continuing to offer this throughout the rest of the year. Brea Sorrells: Next to me… Brea Sorrells: There we go. We also have our referral program, so just a reminder, if there's any local stores or any, other stores that you know aren't using OneClick that you feel like would be a good fit, you let them know, tell them about your experience, and if they become a customer of ours, we give you a free month of OneClick, so we try to pay it forward, and we just appreciate all the kind things that people have to say about us. Brea Sorrells: This is for our non-customers, so anyone in here that is not a one-click customer, I want to welcome you also, and we're super glad to have you here. We do have a deal going right now where we don't normally offer free trials, but currently we are offering a free trial, so if you are interested in that, I will be putting an email here in the chat shortly that you can reach out to and do a demo. Brea Sorrells: And she'll set you up on the free trial. So, we're super excited for that, we'd love for you guys to give it a try. Brea Sorrells: And then lastly, this is kind of what the free trial includes, so you're welcome to read through that, but no obligations, no fees, just to sign up, and then you get to access our basic onboarding system, and then you get to discover how OneClick helps save your team time and streamline operations and stay focused. Brea Sorrells: Okay, we're gonna do a product update, so I'm gonna pass the time over to Brian to give some updates. Bryan Brown: Hey guys, hope y'all are all having a good day. The most recent release just went out, actually a few minutes ago, right before we jumped into this meeting. The biggest changes you're gonna see on a new release is gonna be with Checklist. Not too many UI changes on checklists, but we just spent a lot of time Bryan Brown: Upgrading the backend logic, so it just works smoother and faster for you, and cleaning up a few bugs, that were reported, inside our checklist. Another one of the big changes, Bryan Brown: As everybody knows, they can add nicknames in the system, so you can change, you know, your name from Robert to Bob. Previously, throughout the system, when they completed a task. Bryan Brown: it would still show their, full name on task completions and anywhere they did something in the app. Now it's updated where it'll only show, the nicknames you've updated in the system, so it's not going to show those. Bryan Brown: Full names, so just more continuity. Bryan Brown: across the app. We added some chat features, in the search function. Used to only be able to… to search by a text that was in an actual chat. Now with, you know, you're a store that has Bryan Brown: 20 different chats, and you're a director and an operator, and you're going through the chats, you can search by channel name, or even a person's DM name, and just find those direct chats. If you're just looking for the full chat and not something specifically in that chat, we… Bryan Brown: Had some passport permission updates as well, just making it easier to stamp passports, changing the permission levels where only a ship leader and above can stamp those passports. Bryan Brown: And a passport can't be stamped multiple times anymore. Once it's stamped, you know, it's done and finished. Bryan Brown: Also, just some general, bug fixes across the app. What we're focused on still, and coming out soon in the next releases, is going to be those improved notifications, and that moolah. Bryan Brown: in-app store, are the next two big features you're gonna see added into OneClick. Brea Sorrells: Okay, awesome. Thank you, Brian. We appreciate that. I'm gonna go ahead and share my screen again. If you have any questions about our updates, or what's coming next, or our current release, go ahead and type them in the chat, and I'll have Brian go ahead and monitor that. Brea Sorrells: So thank you for that. We currently won't be doing any tips and tricks. Normally, we do do tips and tricks, but Kevin is out today, so we won't be doing it. But I do want to celebrate our certified champions. This list has gotten more and more condensed, and the text has gotten smaller and smaller, but just want to show our appreciation for those people that have become certified champions. If anyone here has not gone through the Academy and passed the assessment, please let us know, we're happy to orient Brea Sorrells: you to that. It's a free service, and it'll help you guys fast-track your success with one click. Brea Sorrells: So thank you for that. And now I'm going to go ahead and introduce Bob Boynton. He is a very special person to OneClick, because he was one of our first adopters of the app back in 2021. He developed a really close relationship with James, the founder, and was able to give us some really good feedback of ways that we could grow the system and better ourselves and offer more things for customers. Brea Sorrells: He has, been able to demonstrate a lot of different, Brea Sorrells: Streamlining operations, he's been able to demonstrate and show us how he's been able to do that, and he's been a lot of… Brea Sorrells: He's been able to give us some data and really good, north stars of what we want everyone to experience within one click. So, we're just very, grateful for Bob to have the willingness to speak with us today. I'm gonna go ahead and pass it off to Bob. Bob Boynton: Good afternoon, everybody. It's a nice picture of me. It's the, the younger version of me. Brea Sorrells: We're all a little… we were all younger just a few seconds ago, so it's okay. Bob Boynton: you know, one of the very first things is, I'm the old guy, okay? Bob Boynton: I don't have all the answers, but I'm willing to try things, and even today, as Bree and I were to get going. Bob Boynton: I was like, you know, I've embraced technology my whole life, my whole career, in order to, help my team do their jobs better, but it's like, I had to go to Google to find out how to blur my background. So, I'm kind of willing to try the technology, Bob Boynton: And, because of that, it always lends itself to helping our team. So, to give you a little background, I've been in the restaurant business for 43 years, spent 20 years with a company called Friendly Ice Cream, 5 years with Cracker Barrel, 5 years with Bob Evans, and… Bob Boynton: Kind of like the last 15 years with Chick-fil-A in, 3 different locations. So I was in Erie, Pennsylvania, then I was in Woburn, Mass, and now I'm in Worcester, Mass. And, Bob Boynton: kind of my philosophy for doing what I do has always been Bob Boynton: that my job is to support my team so that my team is able to do what they do best, and that is to serve customers. So if they're serving customers and they're doing it well, I've been taught that you treat customers in such a way, they return and return often. And so. Bob Boynton: I want my team to be able to not have to stress over Bob Boynton: certain things like labor as a particular thing, or scheduling, or shift strength. I want them to be able to know when they walk through the door, that they have all the things they need to do their job and to serve the customers. So that's kind of like the philosophy I have, and so when it comes to something like OneClick, I embrace it wholeheartedly. Bob Boynton: And so, Bree's gonna kind of guide me through. I'm a storyteller, so I can get very much off track, so I'm gonna have her guide me through as to information that we really want to share with you, so… Brea Sorrells: Sure, yeah, happy to do that. Bob Boynton: Please, please, if you got a question, you know, click the little raise your hand, type it into the box, and we'll get to it, because don't wait till the end. At the end of it, you know, oftentimes people are dropping off or whatever, but if we can answer a question live, that's what we want to do, so please ask questions. Brea Sorrells: Yes, I agree. We will be monitoring the chat, so you can put questions in there. Also, there is a hand raise button in your reactions, so you're welcome to raise your hand if you want to come off of mute, so please engage as much as you can. So I guess the first part I wanted to talk about with you, Bob, was, your… what your store looked like before OneClick, and some of the challenges and pain points that you guys experienced, which some people here will relate to. Brea Sorrells: probably mostly everyone will relate to, so I'd love to hear your story on that. Bob Boynton: Sure. Bob Boynton: you know, in all restaurants, staffing is a major piece of what we do, and managing that staff during, busy times is always super important. And so. Bob Boynton: Just like everybody, I'm gonna have Bree bring up a slide here of how we did lineups. Everybody kind of, like, has a version of these. Brea Sorrells: Sorry about that. There we go. Yep, there we go. Bob Boynton: You know, the side of a cooler, and we have tape with names, and we write those names in, and we're doing that, you know, 4, 5, 6 times a day because of the shift changes, or we have a layout of a map of your restaurant, and you assign people within that. And then if you go to the next slide. Bob Boynton: People got a little more, you know, creative, and number 3 is what I was using when, when I arrived here in Worcester. And so we would go through and, you know, write these shifts out. Bob Boynton: But it was handwritten, it was time-consuming, somebody had to sit down and plan out the whole day. And then you go to the spreadsheets, number 4 there, where people got really creative, and Bob Boynton: One of the things I love most about OneClick is it will adapt to whatever their team has the ability to make it. Bob Boynton: look like what you're currently using. So if you're somebody who's currently using Bob Boynton: the side of a cooler, and you like that layout, they can make one click look like the side of that cooler. Or, in our case, they were able to kind of mimic the things that we were doing, on our shifts now. Bob Boynton: When I came in 2020, the store was doing about $7.3 million. Bob Boynton: And we're somewhere around 700th in the company, and we're the second largest city in New England. We're kind of the stepchild to Boston. Bob Boynton: And, Bob Boynton: being a big city, having one Chick-fil-A restaurant, I saw an opportunity that, like, okay, we have the ability to impact Bob Boynton: and gain guests and guest visits frequently, just by doing our job. But we needed an organized way to do that. We currently are, number 54 in the chain. We're gonna do 14 plus this year. Bob Boynton: We have 134 on the schedule. Bob Boynton: Saturday noon, Friday night, we have 40 employees working in the building at one time. So OneClick has allowed us to Bob Boynton: really manage that volume, but my shift leaders get to come in and look at, how their shift is staffed. We communicate through chat channels about attendance and about who's missing, and any adjustments we've made. And so. Bob Boynton: All of this has been to say that one click allows us to do what we do best, and that is Bob Boynton: To serve guests, and not run around like a chicken with her head cut off, trying to manage the chaos of busy… being busy. Brea Sorrells: Yes, I love that. Thank you so much for explaining some of the decisions and some of the things that it took to make those decisions to come to OneClick. I do have another picture here that I wanted to share. This was a picture that Bob shared with me. Can you give a little explanation of these pictures? Bob Boynton: Sure. Bob Boynton: you know, the standard schedule writing program in Chick-fil-A is Hot Schedules, and Hot Schedules has its advantages and its disadvantages, but it is what's given to us, and so we use that, that platform. And what we found out was that we could, Bob Boynton: build shifts. They made the capability to Bob Boynton: organize future shifts. So this is Kayla on the left there, sitting at a widescreen, and she has one click open on the right, and she has hot schedules open on the left. And as she is writing the schedule, it populates into OneClick, and then she's able to place them where she wants them. Bob Boynton: writing the schedule, and this is as much as 2 weeks in advance. And so, it's not like somebody, first thing in the morning, 7 o'clock, sitting down with a whiteboard, or going to the side of a cooler and writing that information out there. She's actually Bob Boynton: staffing shifts and populating the shifts where she wants employees to be when she's doing that. And then on the right-hand side. Bob Boynton: This is two of our, directors, Asari and Derek. We have 3 iPads set up in these mounted frames, that run multiple programs in them, but OneClick is one of the programs that we run. Bob Boynton: We have one in our, out front, so this one is done by the shake machine on the wall, headed for the drive-thru. Bob Boynton: And then we have one in our secondary, area, and then we have one all the way back, in breading and by the cooler. Bob Boynton: freezer area, and those are so that people have easy access to the checklist and everything. Yes, a lot of the checklists get used from phones, but it's an accountability tool. I can walk by, and I can look at what's going on, and I can inquire, but I also can see all that information on my phone. Bob Boynton: But this is an important piece of how to utilize it. Bob Boynton: So that your team adapts to it. They're used to looking at a board on the wall, while this iPad is a board on a wall. And so the Bob Boynton: Easiest way to transition from what you're doing now into OneClick is asking OneClick to say, this is what it looks like for my team right now. Bob Boynton: let's make it look like that. And so, making that adjustment. Bob Boynton: made it much more acceptable for our team, but then they got creative. Oh, I need to add this. Oh, I need to add this, I need to add that. Bob Boynton: And so, Bree's gonna show you, at some point, she's gonna show you, kind of a live stream of what our store is currently doing, and you can kind of see a few things on the screen, when we get there. Bob Boynton: There it is. Bob Boynton: Can you see it okay? Yep. Brea Sorrells: Great. So, yeah, walk us through some of the tools that you'll use here on shifts that have really made it efficient for you guys to, to, like, you know, save that time and be able to run your team. Bob Boynton: Okay, so, Bob Boynton: In the, like, the third or fourth row down, there is a white box, she just pointed to it, that white box with the, that is going to give us certain data information about how many people are on schedule, so right now we have Bob Boynton: This is the back of the house, so we have 15 members on the schedule. 12 of them are assigned to positions. There is 3.5, 3.5 stars in terms of shift strength. It tells you how many leaders are there. Bob Boynton: working closers, how many closes we're on now, working openers. That way you can find out if people are still clocked in. So, I'm gonna say that two of the openers haven't clocked out, and so we're gonna have to go in and make a time clock adjustment for that. But… Bob Boynton: the whole, being able to capture this now. I'm an operating partner. Bob Boynton: I work directly with the owner and directly in the LLC, but I have Director of Operations, and I have 7 directors underneath that, and then a multitude of shift leaders, and team leaders and team trainers. Bob Boynton: I don't… Bob Boynton: use this tool. It is my team that uses this tool. I will absolutely tell you that if I told my team we were discontinuing OneClick, they would kill me. Bob Boynton: They're so bought into what happens in these programs, and how that they have utilized them, and how it makes them that much more effective on their shifts. It's super important. Bob Boynton: And again, when we talk about sales growth, I believe the sales growth is because we get to do what we do best, and that's serve guests. We don't spend lots and lots of time. Somebody writes the schedule, plans the shift. Bob Boynton: But then, shift leaders come walking in, their shift is all set up for them, there's communication, they know what's going on, you can see how many people are there. Brief, you would go to, the time slot, you can pick a time slot and go to, like, 6 o'clock tonight. Bob Boynton: And by picking that, now you see there's, 18 people on, 19 people on. If you could change from front to back for me. Brea Sorrells: Sure. Brea Sorrells: Oh, that was back. Haha. Bob Boynton: That was back. Yep, sorry. Bob Boynton: Now you can see that, you know, tonight at 6 o'clock, we'll have 25, on scheduling. You can see how many are assigned, and then we get all the data off this, Bob Boynton: right-hand column here with the individual, employees, and what they're working on, and what they're scheduled, and so that… that allows me, as the operating partner, I can kind of see what happens. If you could do me a favor and go to yesterday, Bree. Bob Boynton: So last night, at 6 o'clock, between 5 and 6, we had a college night in which we have, 11 colleges and universities around the city, and we just had 37,000 college students move back into town. So my summer is slow. Bob Boynton: And now I come, and I'm getting blown away. And… and last night, we, Bob Boynton: Had kind of a spirit night for colleges. They show up wearing their college colors, they show their ID, we give them a free Chick-fil-A sandwich at the counter, as long as they make a purchase. And then we have spin the wheel for prizes, we ask them to sign up for the app. Bob Boynton: And we had almost 200 come in last night, in a 2-hour period of time. And so, I can look at last night and say, okay, shift strength is 3.5, I had 21 people scheduled in the front, and then if you go to the back. Bob Boynton: I then can see how many that we had in the back, and we had 17 in the back. And that allows… Bob Boynton: Me to look at a shift. Bob Boynton: In history, and say, okay, Kayla, you worked last night, how did the shift go? And she says, the team did great, they had a blast, but we were really stretched. And that gives us an idea of, okay, so now, if I had 17 in the back, and you were stretched, or we had 20 in the front, and we were stretched, what did you need? Bob Boynton: And being able to do that, plans for next Tuesday, where we're going to repeat this event. And… and so, but I look at it and say, shift strength is, my store runs right around three and a half. Bob Boynton: And that's because of, new hires that are in there, and so we have, longevity in the team. But Bob Boynton: Once again, the summer is slow. Bob Boynton: And now we're in our busy season. Bob Boynton: now we're hiring, and now we're training, and so some of those numbers are lower, and so, Bree, go ahead and go to, like, Friday night. Brea Sorrells: Last Friday, or the. Bob Boynton: No, this coming. Brea Sorrells: Okay. This coming Friday night, homecoming happens. Bob Boynton: And so we want to see what's going on, and so here we are with, 25 people on schedule, 3.2. That means I've got a mixture of trainees and experienced people, but that's, probably good enough to get us through the night. But we… Bob Boynton: utilize… my team utilizes this all the time. I do the overview in order to kind of evaluate what's the next step in decision making, how do we support a shift or an event. Bob Boynton: With that. So… Brea Sorrells: Yeah, and Bob, so… Brea Sorrells: So, just to clarify, and to make sure I'm understanding, and everyone, this 3.2 right here, and just so everyone knows, this is an average of all those training ratings you're giving. Correct. Brea Sorrells: What Bob does that's really interesting is he's been able to correlate this number to sales and how well they did. That's correct, right, Bob? Bob Boynton: It is… it is correct, because we're able to see the relationship between a smooth run shift, and I'll give you an illustration. You know, you do a $3,000 hour, and you have a shift rating of 3.9, Bob Boynton: And they tell me that it ran terribly. Bob Boynton: And I'm like, how did it run bad? And they start talking about it, and we have a chance to look at it and say, okay, you have the wrong people in the wrong places doing the wrong things, or, Bob Boynton: we, had too many leaders and not enough people who really wanted… really needed to do the little tiny jobs that needed to be done. Or, you can have a shift where Bob Boynton: You got a lot of trainees, you're low, like this 3.2, and they do a $3,500 hour, and everything runs smooth, and they're so proud of how the shift ran, and that gives us hope for the future that, like, okay, the trainees haven't been Bob Boynton: updated in their rating yet, but they're producing the results that we're looking for. So it's just a different way to look at a shift, and understand. But the goal is Bob Boynton: Treat customers in such a way that they return and return often, and focus on what we do best, and that is serving guests, not managing shifts, not managing labor. Yes. Bob Boynton: 40 people on a shift's a lot. There are breaks to give, there's meals to be rung in, there's… Bob Boynton: all the zillions of tasks, but that's part of serving guests. But we spend less time stressing over, is the shift prepared Bob Boynton: If the schedules are written right, the projections are right, and the shifts are set up right, then we just get to come in and have fun and run our shifts. Brea Sorrells: I love that. I just want to pause right here to see if there's any questions. Bob does have a lot of experience with OneClick, so maybe there's something specific that your store is struggling with, or if you have questions about shifts and how you guys can read your data, please type it in the chat, or if you want to raise your hand or come off of mute, we're happy to hear you as well. Brea Sorrells: Go ahead, Leif. Leif Unverzagt: Hey, thank you. Leif Unverzagt: Question for you, Bob. You were… during the picture earlier, you showed your scheduler kind of running hot schedules and OneClick at the same time. Is that how scheduling always goes? Do you just have your scheduler just laying out shifts right away as they're doing it, so your shift leads are… Leif Unverzagt: or whatever that position is that's kind of running each daily shift. They're not doing any sort of layouts, is that correct? Bob Boynton: They're reviewing the layouts that are created for them. So, this picture is Kayla, she's our Director of Operations, but Asari in the red jacket is the front of the house director, writes that schedule. In the back, we have Adina, and Adina writes that schedule, and yes, they both build Bob Boynton: As they're going now. Obviously, call-offs, trading of shifts, things like that, you get information that allows you to do that, but, they're allowed to shift… Bob Boynton: lead, a manager, director, they're allowed to modify these shifts that are created for them. What we look for is we look for shift strength. Bob Boynton: And we look for enough people in the right places when writing the schedule. Bob Boynton: If that makes sense. Leif Unverzagt: Yeah, that does make sense. Thank you. Brea Sorrells: So the… you're comparing both. So, they're looking at the schedule, say, 2 weeks out, and they're wanting to plan the schedule for a specific day. They're gonna look at that template and say, what positions do we need to fill? Is that correct? And then… and then they post the schedule and build those shifts based off the positions they build and hot schedules, correct? Bob Boynton: Right, and then they have that screen open at the top, the one that shows the shift strength, and it's just a quick reference. What's my shift strength? Oh, I'm at 3.8. Okay, I feel pretty good about that. Or I'm at 3-1. Wait a minute here. What can I do to be a little more… Bob Boynton: supportive of what's going on, and it's like, oh, we got multiple trainees, and we have trainers with those trainees. I need another experienced body, so I might spend a little labor in order to get that up to a 3-4 or a 3-5. Leif Unverzagt: And if I can ask another follow-up question… Bob Boynton: Please. Leif Unverzagt: The shift strength, that's driven primarily by the passports and kind of the training feature through OneClick, is that right? Is that kind of how OneClick is pulling that number? Bob Boynton: Yes, and it's our trainers who fill in those numbers, and so Passport allows them to take a new team member and progress them through the training steps, and then Bob Boynton: the trainers are putting the ratings in there. Now, one of the questions Bree asked is, do you go back and you update the, the strengths? The ratings and the strengths. Bob Boynton: We don't always go back and do that, but, Bob Boynton: One of the weaknesses we have right now is that we do not have a training director. Bob Boynton: The training is being run by department heads right now. Bob Boynton: But that would be a job for a training director, is to go ahead and fill in and update those, shift strengths, or the path… pathway strengths for each person, to get better data as to where we are. But, Bob Boynton: Yeah, we've… we allow the trainers to fill it in, and the next trainer comes in, they know exactly where this person is and where they did… how they did. Bob Boynton: I wish I had the picture and could show you, but the other day, I was sitting in the dining room, and all of a sudden, we heard this cheer come out of the… Bob Boynton: the cockpit, and I'm like, what are they doing celebrating somebody's birthday and everything else? And it wasn't. It was a brand new trainee, made his very first milkshake by himself. Bob Boynton: And the team, like, got all around him. There's, like, trainers and team members all around him. They took a picture, they celebrated it, and it was just one avenue of the training path that we want them to be on and be celebrated for doing great things. Leif Unverzagt: That's awesome. Thank you. Bob Boynton: My pleasure. Brea Sorrells: Any other questions? I see, Rick, you're unmuted. I don't know if that was on purpose. Bob Boynton: Guys, I don't have all the answers. Our shifts do not run perfect. In fact, our high volume is, an extreme challenge. Bob Boynton: my staff, there's somebody in our building from Sunday morning at 3 AM, Until… Bob Boynton: excuse me, not Sunday morning, Monday morning at 3 a.m. to Sunday morning at 3 a.m. We have 24 hours where there are no team members in the building. We have 6 trucks a week, we have produce every night, we get bread every night. Bob Boynton: We have a staff that comes in, they finish cleaning, they then put away our trucks, and, you know, that's outside of Bob Boynton: one click. They're there to support the operations in order that the staff can serve the customers. And so, we have made an investment in doing that, but it's crazy busy, just like it is at your restaurant. If you're doing seven, eight million dollars. Bob Boynton: You're the store average of the company, and you are busy. Bob Boynton: My first friendlies did $1.2 million for the whole year, and you guys are doing 6, 8, 10 million dollars. It's busy, and you guys are doing a fantastic job executing Bob Boynton: the goals of Chick-fil-A, and so we understand it. And what OneClick does is allow you to look at things and help make future decisions to drive sales. Brea Sorrells: Great, I love that. Katie, do you have a question or a comment? Katie Jones: Yeah, I have one real quick question. So I… we have, right now, Visible, I don't know if y'all have ever heard of that, and so we're kind of looking to switch, and my question would be… I… I heard at the beginning y'all were talking about checklist. Is the checklist assigned to a specific position, or is… or does the shift leader assign checklist, or how does that work? Bryan Brown: Great question. Bob Boynton: Yeah, and… Just from my perspective, if you want to click on one there, free. Brea Sorrells: Click on what? Bob Boynton: The checklist icon, and bring up… Katie Jones: Okay. And so, this is… this is a peak period checklist. Bob Boynton: Most of our checklists are assigned by time. Bob Boynton: And then it, allows us to go through and check off and, do those things, and then some of them, Bob Boynton: have the ability to take pictures. So at Close, we actually have them take pictures of our grills. Bob Boynton: Pictures of the dumpster area, pictures of, the cooler and freezer, that allow us an accountability factor to it. So, ours are shift-driven, Bob Boynton: We even have, like, the DoD checklist right here, so director on duty, responsibilities in the office, a food safety walk is included in that. Bob Boynton: And so the checklists are, like, super, super helpful. And the other part of it is. Bob Boynton: customizable. You… if you currently have checklists that are in a Word document or an Excel document, they can be rolled straight into one click. The staff could do that in a matter of minutes, and it's just outstanding. Brea Sorrells: Anyway… Katie Jones: Katie, I just… Bryan Brown: to make sure we answer one of our questions, you can assign it two ways. You can do it manually, or you can set up checklists by position. Bryan Brown: So it can be done… you can do it by position, and it's per checklist as well. It's not like a one-size-fits-all. You can do one checklist where a position does it based on the time period, or you can manually, assign them. Bryan Brown: Typically, to a certain person. Brea Sorrells: Yeah, every store's a little different, so you can have the backend settings, like if Glory is assigned to dining room, she automatically gets assigned that dining room checklist, so that is an option. Katie Jones: Okay, thank you very much. Brea Sorrells: Yes, of course. Bob Boynton: I will admit, we do not use the full capabilities of OneClick. Brea Sorrells: Yeah, there's just so much, so much you can do. Bob Boynton: there, and it… and it's wonderful, but it really is, can your team adjust to it while serving guests, while driving sales? And so we… we've… Bob Boynton: backed off a little bit of doing certain things, in terms of, we're not ready for it yet, and again, without a training director, who's ready to lead the charge on some of these items, we have to kind of, like, wait a little bit. But… Bob Boynton: it's… The tools are wonderful, and, everything I've heard, people coming from Visible, coming over, they're much happier with, with the OneCook program. Brea Sorrells: Thanks, Bob. Any other questions or comments? Brea Sorrells: Okay, great. Brea Sorrells: So the next thing we wanted to talk about, Bob, was, your future growth. So, tell us a little bit about what's coming up ahead, some goals that you guys have, and how you're… you're seeing OneClick to support your guys' growth. Bob Boynton: Sure. You know, we doubled our sales in a four and a half year period of time. Bob Boynton: 7 to 14. And, we did that. Bob Boynton: By being able to take care of our guests, by seeing what's coming down the road, by looking at staffing and saying, okay, what do we need to add in order to get bigger and better? How do we support the efforts of our team? We don't talk labor, ever. Bob Boynton: literally nobody talks to labor in our building. We talk guest service, and we talk about how we're here to serve the guest, and so we really rely on those schedule writers to, number one, my job is writing projections, to have great projections, and then Bob Boynton: Have the schedule writers write good schedules to that, and then have the shifts run, accordingly. Bob Boynton: Next year is… going to be a challenge for us. We, Bob Boynton: recently had, Famous Dave's Chicken Place open up down the street. We got Korean chicken going across the street. We have, Bob Boynton: Raising Cane's, that's gonna be a mile and a half away. But the biggest impact on us will be that we, have another AAA opening up in town, and it is on the south side of town, and we interviewed for it, for multi-unit, and we were told no. Bob Boynton: One of the reasons we were told no was we didn't have a training director, and they didn't feel that we would be prepared to run two restaurants, in spite of the success of the volume. So volume does not tell you everything about what's going on within a restaurant. It's a hard pill to swallow. Bob Boynton: We are a heavy third-part… third party. Bob Boynton: Restaurant, well over $3 million a year, just in DoorDash, Grubhub. Friday after Fridays, we do… Bob Boynton: 400 orders. Bob Boynton: somewhere in the range of $10,000, on… on a Friday. And… Bob Boynton: The city's gonna be cut in half. We're gonna lose approximately $1.25 million to the other restaurant, just in third party. Bob Boynton: Never mind the impact that it has on the restaurant, in general. And so, we're projecting, Chick-fil-A told us it could be as much as 18%. Bob Boynton: decrease in sales. First time in my career that I've ever had to do that, but… Bob Boynton: we now have the opportunity to kind of look and prepare for what's going to happen to us in February when the other restaurant opens. If I'm going to be down $2.5 million next year, that's 25,000 hours. That's, like, Bob Boynton: You know, a bunch of hours a month, a bunch of hours a week, and we're gonna have to make some changes, and Bob Boynton: We, have the ability now, with one click, to say, okay. Bob Boynton: How do we staff stores now? If we have to go down and lose two people a shift. Bob Boynton: Two people an hour per shift, every hour of the day. Bob Boynton: If we have to lose two people, what are we losing? How do we maintain guest service? And it gives us the ability to kind of look ahead, and actually see it live. And so, you know, right now we're doing $280,000 a week, and… Bob Boynton: and all of a sudden, next year, I'm going to be doing $240,000, $220,000 a week. And so that's a big change, but we can prepare for that, and OneClick gives us the ability to rearrange our templates, to Bob Boynton: You know, kind of look at ways that we have to get more efficient, and how that, Bob Boynton: We're gonna be able to see some of the weaknesses early on. Bob Boynton: It's gonna be hard, because we have a complete area for serving, third party and mobile. It's manned by one person, but, you know, we have 3 baggers. One of them is just doing mobile and third party, and… Bob Boynton: now we're going to be cut in half, but we're still going to need that bagger, and we're still going to need that one person over there, but they're going to only be half as busy. So we have to figure out how we're going to manage that, and and that's what I appreciate about OneClick, is the flexibility to be able to plan ahead. Bob Boynton: and look at things logically, instead of looking at today. Coming through the door, pulling your lineup, writing it on the side of a whiteboard, or, somebody spent hours on a computer generating, Bob Boynton: an Excel sheet with all of the positions and everything else on. This is that planning, but it can happen in the future, and we need to prepare for that. Brea Sorrells: Thank you, that was really, really insightful. Does anyone have any questions for Bob, or any comments, please come off of mute. Brea Sorrells: Okay, great. Brea Sorrells: So the next thing, Bob, that I wanted to ask you about was, your experience with OneClick, and I know you've been with us for a long time, but, maybe if you could just talk to, what you see from OneClick, and then in the future, what we're developing, some of the things you're excited about that you're helping with us right now. We'd love to hear, kind of, your insight on that. Bob Boynton: Sure, so, I met James, the founder of OneClick, Bob Boynton: more than 5 years ago, James was working in a restaurant in, Ammon, Idaho, I believe. And, he developed this program while he was there, and that restaurant saw significant growth. So any store that's growing. Bob Boynton: using technology to grow, I'm interested in it. I want to see what they're doing, how they're doing it. It's extremely interesting to hear how other people do it, so I just inquired. And once I heard what was going on, I'm like, how do I sign up? Bob Boynton: And been able to implement that into 3 different restaurants. And that allowed, Bob Boynton: that opened a channel of communication between James and myself, and then the OneClick team as it grew, to, Bob Boynton: me saying, hey, can we do this? Can we do that? I can remember when Jan and Mike, decided they were going to do a tour and visit restaurants that had Bob Boynton: One click in use, they wanted to say thank you for using it, they wanted to introduce themselves, and they walked in our restaurant, and one of my, leaders was like, hey. Bob Boynton: can you fix this particular thing? And Mike got on the phone immediately, talked to one of his programmers, and, like, within 20 minutes, it was fixed. And so I looked at that as an opportunity to say, okay, guys. Bob Boynton: this would be helpful for a restaurant, and so many things like checklists. By the way, Brian, did we get a text messaging notification yet on completed checklists? Bryan Brown: It's not here yet, but that is part of the notifications that's coming out soon, where you'll be able to get text messages, any kind of notification you want, but text messages will be a part of it. Bob Boynton: And that's something that I've been pushing and pushing and pushing. If you ask any of them, they're like, this is Bob's number one question. Simply because the information just comes across my desk. Did this checklist get done last night? Did this happen? Did this happen? Did this happen? And it answers the questions for us. Bob Boynton: part of the growth in the process has been them on the OneClick team kind of reaching out and asking different ways of doing things. So, a couple weeks ago, I was asked to, see a scheduling tool. Bob Boynton: And it was phenomenal. Bob Boynton: Where they're at. Bob Boynton: I am, a meticulous Bob Boynton: sales projector. I project my sales by the hour, the number of transactions, the gastric average that's gonna get spent, and the hourly sales that are gonna happen. But it's been part of my process literally since 1984. I was taught how to do it way back when, and I've never… Bob Boynton: wavered from it. I have a spreadsheet with millions of calculations in it where I enter data and it produces how many people I should have on shifts. Bob Boynton: Which is absolutely phenomenal, but now OneClick is leaning into that. Chick-fil-A has already leaned into it with some of the efficiencies that they have in Signal. And I have seen the projections within Signal Bob Boynton: Go from… Bob Boynton: that the company's projections just didn't make any logical sense, because it was always like, okay, last year, the last 5 weeks, well, my last 5 weeks were summer, and I'm slow. The last 5 weeks have nothing to do with where I'm currently at, but I have the ability to put that information in there. Bob Boynton: OneClick is now taking that information. Bob Boynton: And turning it into a scheduling tool. Bob Boynton: And they are, you know, they already have auto-populating on shifts, and so… Bob Boynton: They're gonna make our job easier. Bob Boynton: If we get great projections, and then their scheduling program is laying out when people should be on shifts, as it currently does for me, my spreadsheets. Bob Boynton: I don't have to do those spreadsheets anymore. I can trust One Click to be able to do those things, and it's gonna help staff shifts, it's gonna help Bob Boynton: Get the planning process. Bob Boynton: Done, and THEN… We can work at recovering the $2.5 million that we could potentially lose next year. Brea Sorrells: Great. Thank you for that. How much time do you… have you spent, or do you currently spend on your scheduling? Because, you know, we took a peek at your stuff, and Bob does very intensive formulas, and all to predict his schedule, so how much time do you think you spend on that currently? Bob Boynton: Honestly? Brea Sorrells: Yeah, probably not much time, you probably built all the formulas. Bob Boynton: 25, 30 minutes I can generate two weeks from now. And that's just simply because I've taken everything that I could ever think in my head and put it into a spreadsheet. Bob Boynton: And I'm not a programmer, I do everything. Add, subtract, multiply, divide. I'm married to a third grade teacher. That's all I can do. I can't write algorithms, I can't code, I can't do any of those special things, but I was taught a long time ago how to project sales. And so, I project my own sales. Bob Boynton: But now, it's in a program that kicks it out in, like, 25 minutes for me, which is allowing me… my time can be spent talking with my shift managers, what do you need? Bob Boynton: how can I help you? You know, one of the guys is like, hey, we've seen mobile grow Bob Boynton: a ton in drive-through over the last year. Two years ago, we went through a major parking lot expansion, and we got canopies in the drive-thru, so now we're reaping the rewards of that, and we're seeing a lot more mobile, a lot more business in our drive-thru. And he's like, are we ready for mobile through? Bob Boynton: And so, we get to take that data, analyze it, and make a decision on that based on real information, whereas if I was having to spend all my time Bob Boynton: trying to generate sales projections the old manual way, or just winging it. I know stores that write the same schedule every single week, no matter if it's homecoming coming up, whether it's, a snowstorm or whatever, and they do things like, okay, it's 1 o'clock. Bob Boynton: Productivity's supposed to be 106, and it's not. Start cutting, and then they run short the whole afternoon and wonder why they have no afternoon sales. Bob Boynton: It's because they're focused on labor, not focused on generating customers through great sales and service, so… Bob Boynton: Everything that they're leaning towards with this scheduling program will make our lives easier, and will make Bob Boynton: It'll give our staff the ability to do what they do best, and that's to serve customers. Brea Sorrells: Hmm, thank you for that, Bob. Brea Sorrells: So we'll go ahead and pause right now. We have about 10 minutes left, but I wanted to open it up to the, the different viewers here to see what questions you guys have. You can go ahead and, ask questions about Bob or about specific programs that we're coming up with soon, so now's a good time for any questions to be asked. Bob Boynton: Please ask us. Bob Boynton: I'm an open book, I'll tell you anything you need from my perspective. Again, I don't have all the answers. You guys are young, have energy, ready to take on the world, and it's exciting to see what you guys are going to make Chick-fil-A become in the future, so please ask away. Brea Sorrells: And while we're, oh, it looks like Leif, you had a question? Leif Unverzagt: Yeah, if I can, Bob, I am at a relatively young Chick-fil-A, and I am a relatively Leif Unverzagt: new to my position of leadership in this restaurant, and so hearing you talk about this idea of focusing too much on labor is something that I can definitely see, potentially being an issue for us at our store, and so just wanting to learn more about forecasting, wanting to learn how to grow more in that way. Not necessarily in regards to one click, so I apologize, but just curious. Leif Unverzagt: How… how would you recommend going about, learning and pursuing Leif Unverzagt: kind of that better understanding of forecasting, and just, I guess, how did you get to the point where you're at, and what could I do to grow myself in those areas? Bob Boynton: So, if you ask my wife, my wife will tell you that there was one gentleman that had an impact on my whole career. His name was Bob Wait tilla. Bob Boynton: We called him Attila the Hun because he was tough to work for. But he was great at teaching. Bob Boynton: And helping people understand, because I'm married to a third grade teacher. Bob Boynton: I've been able to, like, have her coach me how to make things very simple. If you want some help on that, reach out to me. I will gladly help you out. Bob Boynton: I will tell you that the tools that are in Signal are really good. The tools that are in hot schedules, in terms of being able to staff shifts and stuff, is very good. It's a matter of learning how to interpret that data, and then working around it. Bob Boynton: And understanding, you know, the whole labor Bob Boynton: piece. You know, we focus on labor on the floor and in the app. Bob Boynton: But we have 5 people on salary. It never shows on the app. And so we have to have app targets Bob Boynton: to know where we need to be on a daily basis. And again, we don't try to run labor. We look at it because it's the product of our hard work, but we don't run labor. But I can totally understand. New store, young store. Labor's a big factor, because Bob Boynton: Growth is unpredictable. So, yeah, please reach out, and, and, you know, I can give you a quick tutorial. There's lots of tools already at your hands that you just need to be pointing to. Leif Unverzagt: I would love that, that'd be amazing. If I could just have some way to get ahold of you, Bob, that would… I would love to just. Bryan Brown: out. Bob Boynton: Take a little bit of your time, if you're willing to share it, because I would love to grow and learn. Absolutely. Bryan Brown: I can post your email. Oh, you're gonna do it? I was gonna do it. Bob Boynton: Typing it right now. Leif Unverzagt: Thank you, Bob. Bob Boynton: My pleasure, and again, if I can help any of you understand things a little bit better, please let me. Again, Bob Wittella changed my life and my career. Bob Boynton: If you ask my wife, I do one thing when I go into a restaurant, I build sales. I don't do that because I'm great at building sales. I do that because I allow my team to build sales, because I've learned some tools that help us project sales, staff our restaurants, and just do what we do best, and then serve customers. Leif Unverzagt: I love that. Thank you. Bob Boynton: My pleasure. Brea Sorrells: Mmm. Brea Sorrells: Yeah, that is great. Thank you, Bob. Any other questions or comments? Brea Sorrells: And, really quickly, I'll just show how you can get… we did get a question in the chat from Shelly on how to get email notifications, so, let me just quickly share my screen, and I'll show that really quick. I couldn't find the article quick enough, so I will just show you. So, you would go to your settings. Brea Sorrells: Shelly, and then, down here on your main menu on the left. Brea Sorrells: And then you would go to Checklists. Brea Sorrells: On here, for each individual active checklist, you are able to open it up and, if you scroll down, you can enable checklist complete notifications and checklist incomplete notifications. Brea Sorrells: We will be, as you can hear, we will be having the notifications settings coming out soon, and that's the ability to set, okay, do you want a text message instead, or notified in the chat, or a push notification? But currently, we do have the email notifications out for those. Brea Sorrells: So, how do you assign a checklist to a specific position? Great question as well. So, if you go to your settings page, and then you go to Layout Editor. Brea Sorrells: Then you would click on that individual position you want to assign the checklist to, so let's just do the FCPIC, and then you'll have this little pop-out right here, and let me just zoom out. Brea Sorrells: There we go. You'll have your right column that'll pop out. If you scroll down on that a little bit, you'll see this associated checklist field, and this is where you drop down, and you can select one or more checklists that can be associated to that position. And then just make sure you save after you're done. Brea Sorrells: Yeah, you're welcome. Any other questions that we can answer while we're here? Brea Sorrells: Great. Brea Sorrells: Well, I just, want to thank Bob for all your time, and thank you for your, sharing your, your talents and your, your story. I know that, it's hard to sometimes say that you're gonna be struggling in the next year, but we all are wishing you best of luck, and we really hope, OneClick can really help you launch that so that you guys can make it through. Brea Sorrells: If you guys do have any questions, his email is in the chat. Yes, thanks, Dan, I just have that ready, too. I'm just gonna make sure… I am gonna do a giveaway here, I wanna make sure I got everyone's name. Brea Sorrells: I'm pretty sure I did, so I'm gonna switch over to this, and this is our $25 Amazon gift card that we do a giveaway for every webinar for our attendees, so I'm gonna go ahead and spin it, Brea Sorrells: Just want to make sure I have everyone's name, because I don't get notified when someone joins. It looks like I do, so here we go. Brea Sorrells: Erica? Brea Sorrells: Yes, Erica! Great, you have won the $25 gift card. If you want to go ahead and add your email to the chat, then we know who to send the gift card to. Brea Sorrells: Otherwise, if you guys have any questions, I'm happy to show anything. If you guys have any questions for Bob, he can show something or talk more about scheduling. We'll just leave it open for a couple minutes to have any of those discussions. But otherwise, if you want to go. Brea Sorrells: Thank you for joining, and we hope to see you next month. Bob Boynton: Thanks, everybody. Bob Boynton: Appreciate you taking the time and allowing me to share what we do. Brea Sorrells: Thank you, Bob Thank you, Erica. I'll send you that gift card. Brea Sorrells: Great. Any other questions? We have quite a few people sticking around. Brea Sorrells: You're welcome. Destiny Crow: I have a question. Destiny Crow: When we first rolled out OneClick, we had a problem with our team members seeing the ratings. Destiny Crow: How do you kind of keep that out of the eye of team members, and only into leaders? Brea Sorrells: Great question. So, a lot of our platform, when it comes to visibility of what, roles can be… what they can and can't see, can be configured through us currently, not through the app. So, you would just submit a support ticket. Do you know how to submit a support ticket by chance? I can show you. Destiny Crow: I do. I think I have a call with you tomorrow as well. Brea Sorrells: Yes, okay. So, our team, I can help you too, as well, but our team, you just let them know, hey, I don't want team members to see ratings, and there's a couple different things that they… that, that they can see on the ratings page. For instance, if you want them only to see the top, like the positions and ratings, and not the history of the comments, then you can, or they can't see anything. So, couple variations to that. Brea Sorrells: Some stores close off both passports and ratings, and some stores leave partial open. Some stores leave it all open. Bob Boynton: And I'll just comment on ours, Bob Boynton: We use a generic sign-in on the iPads that are available for everybody, and there's a little hat feature that, I can walk up and I can touch, and when I touch, it asks me for a specific PIN, my own PIN. Bob Boynton: to bring up my access to the detail, and then when I leave, I touch the hat again, and it logs me out, and so we're back to the generic. So, the generic really works in our case. Destiny Crow: Got it, thanks so much. Brea Sorrells: You are welcome. I'll look forward to chatting with you tomorrow, and I can show you more tomorrow as well. Brea Sorrells: Okay, any other questions? We have, Justin, Leif, Rick, and Shelly, Destiny still here. If you guys are wanting me to show something or ask any questions about development, this is a good time to Brea Sorrells: to ask. Bob Boynton: That's the… I was in your neck of the woods when I was with Cracker Barrel. I was in, the Brook Park, Cleveland, Ohio, Cracker Barrel for, a year or so. Bob Boynton: And, it's a beautiful part of the country out there. Brea Sorrells: And that was, who… whose area was that? Bob Boynton: Destiny is in Parma, Ohio. Brea Sorrells: Oh, awesome, that's great. Brea Sorrells: Okay, so I think I'll go ahead and close the room, unless Leif, Rick, and Shelly have any additional questions. Leif Unverzagt: I don't have any more, I just thank you guys for sharing, I really appreciate the time. Brea Sorrells: Of course, our pleasure. We'll, plan on closing the room and reach out if you guys need any additional assistance. Have a blessed day! Bob Boynton: Everybody take care. Brea Sorrells: Yeah, bye, thanks, Bob! Bryan Brown: See ya, thanks, Bob. Bob Boynton: Bye. Bob Boynton: Nice seeing you guys. Brea Sorrells: Yeah, you too.
OneClickApp Best Practices Shared By Chick-fil-A® Restaurant West Jackson Avenue - Oxford, MS. Lance Reed - Operator & Tatum Wilson - Operating...
The OneClick Webinar is a great time to get updates on the features and upcoming releases with the app. Today, we discussed some of the new items...
We have some big news this week as we just unleashed some helpful updates to the OneClickApp and Hotschedules integrations!
