The dirty secret of every workforce-management tool is that the ratings module gets used for a week, then abandoned. The reason is simple: rating a Team Member takes longer than the Leader has, in the moment they have to do it.
When a Team Member finishes a shift on a position they have not been rated on yet, the Prompts panel surfaces a chip: "How's Jose on iPOS 1?" The Leader taps the chip. Three stars submitted. Done.
The full rating form (4 categories, 5 stars each, comment) is still available for positions where granularity matters. But the most common case ("this Team Member is competent, record it") is one tap.
It respects what the Leader is actually doing. The Leader is not in the office at 8pm filling out a form. The Leader is on the floor at 12:45pm with one thumb free.
3 stars is the "qualified" tier (3.0–3.9 stars). It says: "yes, this Team Member is competent on this position; place them here without close coaching." If the Leader thinks they deserve more (above-average or super star), they tap the chip and get the full rating form.
Yes. The Speed Rating creates the same record as the full rating form, just faster. The Director or Operator can open the rating in the Team Member's Passport and adjust it later.
Yes — that is the whole point. Speed Rating produces a single composite score. The full form (with the four standard dimensions) is one tap deeper, for positions where granularity matters (FOH General, Drive-Thru Cockpit).
Whenever they're newly placed on a position they have not been rated on, the Speed Rating chip surfaces. After the first rating, OneClick prompts a re-rate every 30 days for active positions. The Director can also trigger a manual re-rate any time.