Speed Rating Explained

The dirty secret of every workforce-management tool is that the ratings module gets used for a week, then abandoned. The reason is simple: rating a Team Member takes longer than the Leader has, in the moment they have to do it.

Speed Rating, the 1-tap pattern

When a Team Member finishes a shift on a position they have not been rated on yet, the Prompts panel surfaces a chip: "How's Jose on iPOS 1?" The Leader taps the chip. Three stars submitted. Done.

The full rating form (4 categories, 5 stars each, comment) is still available for positions where granularity matters. But the most common case ("this Team Member is competent, record it") is one tap.

Why this works when other rating UX has failed

It respects what the Leader is actually doing. The Leader is not in the office at 8pm filling out a form. The Leader is on the floor at 12:45pm with one thumb free.

Frequently asked questions.

Why does Speed Rating give 3 stars by default?

3 stars is the "qualified" tier (3.0–3.9 stars). It says: "yes, this Team Member is competent on this position; place them here without close coaching." If the Leader thinks they deserve more (above-average or super star), they tap the chip and get the full rating form.

Can a Speed Rating be edited after submission?

Yes. The Speed Rating creates the same record as the full rating form, just faster. The Director or Operator can open the rating in the Team Member's Passport and adjust it later.

Does Speed Rating skip the rating dimensions (accuracy, hospitality, etc.)?

Yes — that is the whole point. Speed Rating produces a single composite score. The full form (with the four standard dimensions) is one tap deeper, for positions where granularity matters (FOH General, Drive-Thru Cockpit).

How often does a Team Member get re-rated?

Whenever they're newly placed on a position they have not been rated on, the Speed Rating chip surfaces. After the first rating, OneClick prompts a re-rate every 30 days for active positions. The Director can also trigger a manual re-rate any time.