Three named phases, weekly checkpoints, a real Operator Success Manager, and a graduation status that Operators wear with the same pride they wear a CFA pin.
Most operational software fails not because the product is wrong, but because the rollout was. OAP is OneClick’s answer: a structured 12-week program that takes a new Chick-fil-A® Operator from signed contract to a fully adopted store, with a named Operator Success Manager guiding the work and weekly checkpoints making sure nothing slips.
Every Operator who subscribes goes through OAP. The graduation status on the other end is called Certified Champion. It signals the store has achieved measurable, sustained adoption and is operating OneClick the way it was designed to be used.
Discovery, Live Launch, Adoption. Your Operator Success Manager handles setup, imports your existing scheduling data, and runs your first Director and Leader trainings. The app is ready for your first shift before week 1 ends.
Multi-Leader training, advanced features, ROI checkpoint. Every Director and Leader is trained on the modules they actually use. Daily reflexes form. The store starts running on OneClick rather than around it.
ROI graduation review, success-story documentation. We sit down with you and show the labor and coaching gains we measured during the program. You graduate as a Certified Champion.
Graduation is not a calendar event. It is a set of operating behaviors that show OneClick is part of how the store runs. By the end of week 12, the following must be in place:
Every Day Part has a configured Layout that the Director or Leader runs from. No store still using a whiteboard for placement.
Live HotSchedules® sync confirmed and stable. Schedule changes flow into OneClick automatically. No double-entry by the Director.
Every store-specific Training Position has a Passport. At least 80% of active Team Members have a rating on at least one position.
The Leader runs Auto Schedule at least once per shift to fill the Layout. Manual placement is the exception, not the default.
Break Manager is the source of truth for break compliance. The Leader uses it on the iPhone during peak hours.
The Operator and Director both check the OneClick dashboard before the Wednesday huddle. The labor variance signal is part of the conversation.
Your Operator Success Manager and your Director walk through the week’s wins, friction, and the next milestone. Notes go into the shared OAP doc. No surprises at the next meeting.
Your CSM monitors adoption signals (Layouts run, ratings entered, Auto Schedule usage) and flags anything trending in the wrong direction before it becomes a problem.
Short note from your CSM: what was completed, what is next, any open questions for you. Forwardable to your Operator without translation.
At week 4, week 8, and week 12, we do a structured review of the labor and coaching gains we have measured. The week 12 checkpoint is your graduation conversation.
OAP graduation is based on the operating behaviors above, not on the calendar. If your store needs additional time on a phase, your Operator Success Manager extends it. There is no penalty and no extra fee. We would rather have you graduate fully ready than rush the calendar.
Each stand-alone store goes through its own OAP, because each store has its own Layouts, Training Positions, and roster. We compress the program for stores 2 and 3 because the Operator already has the operating model from store 1.
Recognition in the OneClick community, a graduation kit, and an invitation to our Operator Council. Practically, it signals to your team that the store is operating at full capacity on OneClick.
Every Premium subscription includes a named Operator Success Manager. You will know their name, their direct line, and their email. They are not a generic support queue.
A 20-minute demo, run by the OneClick team. Bring your hardest shift question. We will show you OneClick on it and outline what your first four weeks would look like.