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Building Leadership and Culture with OneClick

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Industry

CFA Stand-Alone

Challenge

Amos Warren needed to manage leadership development, training, and culture across two Chick-fil-A stores with over 100 employees, while ensuring consistent standards and accountability among a diverse team.

Results

By leveraging OneClick’s passports, checklists, and leadership tracking, Amos built a clear leadership pathway, strengthened team culture through the “5 Norms,” and improved operational performance with data-driven line checks and better stewardship practices.

Key Product

Training Ratings, Passports

www.chick-fil-a.com/locations/ga/mcdonough
102
Employees

OneClick has given our team the tools to grow — from passports that map out leadership steps to checklists that keep our culture strong, it’s made developing leaders and maintaining high standards so much easier.

Amos Warren

Director of People @ CFA McDonough

We want to see that proactiveness from our team. If someone wants to grow, we’ve built the steps and tools to help them get there.

Amos Warren

Director of People @ CFA McDonough

The more information we give to our captains and supervisors, the more we’re all in the same headspace to succeed.

Amos Warren

Director of People @ CFA McDonough

Our 5 Norms keep everyone aligned — whether you’re a high schooler or a senior leader, we’re all expected to bring our positive and crave the coaching.

Amos Warren

Director of People @ CFA McDonough

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Amos Warren

Chick-fil-A McDonough, led by operator Jesse Gilchrest and supported by Training Director Amos Warren, is a high-volume, multi-location operation with over 100 team members. Known for its strong leadership pipeline, culture-first mindset, and operational excellence, Amos has built a system where young team members and seasoned employees alike are empowered to grow into leadership roles. With programs like the Captain Pathway, a focus on the “5 Norms” for culture, and a dedication to stewardship, Amos’s store exemplifies how OneClick can transform leadership development and team accountability..

The Challenge

Amos Warren, Training Director at Chick-fil-A McDonough, faced the challenge of managing leadership development and culture across two stores with over 100 employees. With a diverse team ranging from high schoolers to adults, ensuring consistent training, accountability, and cultural alignment was a major hurdle.

“Two stores and a hundred plus people — it’s hard to keep all that going without the right tools.” — Amos Warren

The Solution

Amos leveraged OneClick’s passports, checklists, and training tracking to streamline leadership pathways and give team members ownership of their growth. He built a Captain Program where employees take initiative by applying for leadership roles, completing training steps via passports, and engaging with leadership-focused resources. Culture was reinforced with visible “5 Norms” posted throughout the store and integrated into every stage — from hiring to daily operations.

“The team member has the power — they can click off their journey in passports instead of putting it all on the leader.” — Amos Warren

The Results

Through Amos’s approach, Chick-fil-A McDonough cultivated a stronger leadership pipeline, improved accountability, and a thriving culture. Captains and area supervisors are better prepared to manage shifts, and the entire team operates with shared values and high engagement. Stewardship practices like smart shop data integrated into daily line checks have reduced operational errors and improved standards.

“The more information we give to our captains and supervisors, the more we’re all in the same headspace to succeed.” — Amos Warren

 

Key Metrics

  • Leadership Growth: Increased the number of captains and area supervisors through a structured leadership pathway built in OneClick.

  • Operational Accuracy: Reduced operational errors by integrating smart shop data into daily line checks, improving consistency in food safety and quality.

  • Employee Engagement: Boosted engagement by enabling 100+ team members to track their own progress via passports and leadership applications.

  • Cultural Alignment: Achieved stronger cultural cohesion through the “5 Norms” framework, ensuring alignment across diverse teams and both store locations.