Industry
CFA Stand-Alone
Challenge
Bob Boynton’s restaurant was limited to a 50th percentile in annual sales due to manual scheduling, lack of accountability, and leaders being bogged down by operational tasks instead of focusing on guests and sales.
Results
By adopting OneClick’s digital checklists, shift strength metrics, and streamlined scheduling, Bob’s team doubled revenue to land in the 10th percentile, improved operational efficiency, and elevated the guest experience
Key Product
Shifts
OneClick simplified shift management and freed our leaders to focus on serving customers rather than juggling tasks.
Shift strength directly correlates with sales performance. When shifts run smoothly, volume and execution go up — and OneClick makes that possible.
Our team’s attachment to OneClick says it all. It’s become an essential tool that drives efficiency, accountability, and ultimately, our business growth.
If I ever tried to take OneClick away from my team, they’d kill me — that’s how much they rely on it every day.
CFA Worcester
Chick-fil-A Worcester was among the earliest adopters of OneClick, joining us in 2021 when our founder, James, formed a close partnership with Bob Boynton. Since then, Bob has demonstrated just how transformative OneClick can be — not only streamlining operations but also driving remarkable revenue growth. Today, Worcester stands out as one of our most engaged and high-performing OneClick customers.The Challenge
Bob Boynton’s restaurant, while performing well, faced challenges scaling beyond its 50th percentile in sales plateau. Manual scheduling methods such as whiteboards and paper schedules consumed valuable leader time and made it difficult to maintain consistent operations. Leaders were focused on task management instead of driving sales and guest satisfaction.
“Our team was used to manual methods like whiteboards and paper schedules. It was hard to grow and stay focused on what mattered most — the guests.” — Bob Boynton
The Solution
Bob implemented OneClick to transition his team from outdated, error-prone methods to a streamlined, digital-first operation. By leveraging OneClick’s checklists, training tracking, and shift strength metrics, his leadership team gained better visibility into performance and staffing needs. The app’s drag-and-drop scheduling and shift templates simplified planning, while accountability features helped middle-level leaders take ownership of day-to-day operations.
“OneClick simplified shift management and freed our leaders to focus on serving customers rather than juggling tasks.” — Bob Boynton
The Results
With OneClick, Bob’s restaurant doubled annual revenue to become a 10th percentile store. This growth was achieved by improving shift execution, optimizing staffing, and giving leaders the tools they needed to focus on sales and guest care. Customer satisfaction increased, operational errors decreased, and the team culture shifted toward proactive problem-solving.
“Shift strength correlates directly with sales performance. Smooth shifts lead to higher volume and better execution — and OneClick makes that possible.” — Bob Boynton
Additional Information
1. Balancing Experience and Skill on Every Shift
Bob reviews shift strength metrics to ensure that each shift has the right mix of experienced leaders and trained team members. By doing this, he reduces the likelihood of chaotic shifts and ensures that staff can operate at peak efficiency.
Impact on Revenue: Well-balanced shifts mean faster service, fewer mistakes, and a better guest experience, which leads to increased customer satisfaction and repeat business.
2. Optimizing Staffing for Peak Sales Periods
Shift strength helps Bob identify when shifts are “weaker” due to too many new hires or insufficiently trained employees. He adjusts staffing to cover critical sales hours with stronger teams, ensuring the restaurant can handle high volume without sacrificing quality.
Impact on Revenue: During high-volume periods like lunch and dinner rushes, having the right team ensures higher throughput (more customers served) and better upselling opportunities.
3. Training and Developing Employees
Using shift strength data, Bob updates employee training passports to track proficiency and promote team members into roles where they can thrive. This reduces turnover and builds a more capable and confident workforce.
Impact on Revenue: Experienced and motivated staff members are quicker, more efficient, and deliver better guest interactions — all of which translate to higher average sales per hour.
4. Data-Driven Decision Making
Bob connects shift strength insights with operational outcomes. If a weak shift coincides with slower service or lower sales, he uses the data to coach leaders and improve the scheduling strategy.
Impact on Revenue: This continuous improvement cycle ensures that staffing aligns perfectly with revenue goals.
Key Quote from Bob:
“Shift strength directly correlates with sales performance. When shifts run smoothly, volume and execution go up — and OneClick makes that possible.”
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