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From Boxed-In to Built-for-Us: Our Journey from VSBL to OneClick

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Industry

CFA Stand-Alone

Challenge

The team struggled with VSBL’s rigid structure, limited customization, and slow adaptability. Leaders couldn’t easily track accountability or make quick process changes, and training updates required workarounds that slowed progress.

Results

Switching to OneClick delivered a fully customizable, real-time accountability system that fit the store’s exact workflows. Leaders gained instant visibility into task completion, training steps became easy to update, and operational processes could be adjusted on the fly, leading to stronger consistency and efficiency.

Key Product

Shifts, Training Ratings, Checklists

www.chick-fil-a.com/locations/ga/rincon
110
Employees
100%
Digital Accountability
$14K
Saved Monthly
480%
↑ productivity with OneClick Shifts

Moving to OneClick immediately improved accountability and consistency. We could see exactly what was done and when, without chasing people down.

David Thanepohn

Executive Director @ CFA Rincon

[OneClick] feels less like a software vendor and more like a partner who’s invested in our success.

David Thanepohn

Executive Director @ CFA Rincon

OneClick listens, understands our challenges, and comes back with solutions that work in the real world of restaurant operations.

David Thanepohn

Executive Director @ CFA Rincon

VSBL just wasn’t flexible enough for us. We were constantly working around its limitations instead of it working for us.

David Thanepohn

Executive Director @ CFA Rincon

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CFA Rincon

David operates a high-volume Chick-fil-A known for its strong emphasis on operational excellence and team development. With a staff of over 80 team members, his store serves a fast-paced community where speed, accuracy, and guest experience are critical to success. David is a hands-on leader who values systems that empower his team, streamline daily operations, and maintain high standards even during peak business hours. His commitment to continuous improvement made him eager to move from VSBL to OneClick, unlocking the flexibility and accountability his growing team needed.

The Challenge

VSBL’s rigid framework made it hard to adapt processes, track accountability in real time, or quickly update training materials. Leaders had to work around system limitations, slowing progress and reducing operational efficiency. When issues arose, support was slow and inflexible, leaving the team to “make do” instead of getting the solutions they needed.

“VSBL just wasn’t flexible enough for us. It felt like we were fitting our operations into their box instead of the other way around.” - David Thanepohn

The Solution

The transition to OneClick provided a fully customizable, user-friendly platform that fit the restaurant’s workflows rather than forcing them to adjust. With digital checklists, training passports, and shift accountability tools, leaders could create processes tailored to their store’s needs. The migration included mapping existing VSBL tasks into OneClick, streamlining training content, and leveraging OneClick’s ability to assign, verify, and track tasks in real time.

“OneClick let us take the best parts of what we were doing and make them better. It felt like it was built for us.” - David Thanepohn

The Results

Switching to OneClick delivered a customizable, real-time accountability solution tailored to the store’s workflows. Leaders could instantly track task completion, update training and checklists on the spot, and make operational changes without delay, boosting efficiency, consistency, and team ownership. OneClick’s support team proved just as valuable as the platform itself, responding quickly and delivering solutions that fit real-world needs.

“If we need something, OneClick responds immediately, sometimes delivering updates or fixes within minutes." - David Thanepohn

Watch the entire webinar below!