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Transforming Team Development Through OneClick Training Tools

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Industry

CFA Stand-Alone

Challenge

Training was unstructured and inconsistent, leaving new team members to "learn as they go" while managers struggled to keep up with growing demands. As the stores expanded, the lack of a scalable system led to confusion, burnout, and knowledge gaps.

Results

Stage completions more than doubled in under a year, retention improved significantly, and training became more transparent and effective across both stores. With everyone aligned and progress visible, the team now thrives on clarity, structure, and momentum.

Key Features

Training Ratings, Passports

www.chick-fil-a.com/locations/pa/cranberry
230
Employee Count
86
Team Members Trained / Year
5
Hours Tracking Training / Week
3
Employee Retention (Years)

"With over 300 people across two stores, OneClick helps us keep everyone aligned, accountable, and empowered."

Krystina Lacek

Director of Training @ CFA Cranberry & Wexford

"We created a system where team members can own their growth—and get rewarded for it."

Krystina Lacek

Director of Training @ CFA Cranberry & Wexford

"We wanted the team member who might struggle the most to still make sense of it all."

Krystina Lacek

Director of Training @ CFA Cranberry & Wexford

"Red doesn’t mean bad—it just means you’re not ready yet. And that’s okay."

Kyrstina Lacek

Director of Training @ CFA Cranberry & Wexford

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CFA Cranberry & Wexford

Two stand-alone locations, over 300 employees, 4X Symbol of Success winner.

The Challenge

Back in 2010, training was as informal as it gets.  New hires received a quick text from a team lead, shadowed for a couple of days, and were left to figure things out. With no structure, team members often learned haphazardly, relying on overworked peers and inconsistent habits. As the Cranberry store grew busier and the Wexford location opened, the need for a scalable, consistent training system became urgent. Without a clear path or support, team members struggled to stay on track—and managers were too overwhelmed to train every new hire effectively.

“You were just kind of on your own… you’re flying by the seat of your pants.”

The Solution

Krystina and her team introduced a level-based training program that broke down every task into structured tiers—Level 1, 2, and 3—for both Front and Back of House. Roles were mapped based on complexity and accuracy, and team members could progress at their own pace, earning raises and recognition at each milestone. Certified trainers and champions took ownership of onboarding, supported by OneClick’s digital tracking tools. Customized passports ensured consistency, while new hire checklists and mentorship built confidence from day one.

“We created a system where team members could take ownership of their training… and know exactly what it takes to grow.”

The Results

The transformation wasn’t just visible—it was measurable.

The impact was immediate. In just seven months, stage completions increased by over 60%, far outpacing the previous 18 months. Retention soared, with most team members staying 2 to 5 years, many even longer. OneClick enabled real-time visibility, seamless updates, and centralized tracking across two busy locations. Training is now clear, consistent, and empowering, for team members and leaders alike.

“Everyone is on the same page. Everyone has access. That’s the power of this system.”

 

Watch the full interview now!