Award Moola to a Team Member

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At a glance

Awarding Moola is the fastest way to recognize 2nd Mile Service in the moment. Two paths work: the Shifts screen, which supports drag-and-drop onto team members currently on the schedule, and the team member's profile, which works any time regardless of whether they are scheduled today. Both draw from your weekly Moola budget.

Before you start

1. You need a role with the Award Moola permission. By default most leader roles have it, but exact assignment is controlled by your store's Customization Rubric. If you cannot find the Rewards button or the profile Reward action, check with someone who can confirm your permission.
2. Know how much Moola you want to award and why. A meaningful note (for example, "covered drive-thru solo during the lunch rush and kept the line under four minutes") helps build the culture. The team member sees the note in their Get Moola notification.
3. Check your current weekly budget if you award frequently. Each leader has a weekly budget that refreshes automatically; once spent, the budget is locked until the refresh. See Set Moola Budgets for how budgets work.
4. Estimated time: ten to thirty seconds per award.

Steps

Path A: Award from the Shifts screen (fastest in the moment)

1. Select Shifts from the left navigation menu.
2. Click the Rewards button in the upper left of the action bar. A panel opens on the right side of the screen with Moola amount tiles (for example, 5, 10, 25, 50).
3. Pick the Moola amount you want to award. Drag the amount tile onto the team member's name on the shift layout or the lineup.
4. Release. The Moola applies instantly. The team member's balance goes up by that amount and a Get Moola notification reaches their device.
5. Repeat for additional awards in the same session. The Rewards panel stays open between drags.
6. Close the Rewards panel when done.
7. You should now see the awards reflected in the Moola Transaction Log (Team, then Moola Transaction Log in the top right). Each award shows the amount, the team member, the timestamp, and the awarding leader.

Path B: Award from a team member's profile (any time, even off-shift)

1. Select Team from the left navigation menu and click the team member's name to open their profile. Alternatively, long-press or right-click the team member's name in the lineup or layout on the Shifts screen, then select Profile.
2. Click the Moola tab in the profile's tab bar.
3. Click the Reward button.
4. Enter the Moola amount and a note explaining why.
5. Click Save (or equivalent confirm action). [VERIFY: exact confirm button label.]
6. The team member's balance updates immediately and a Get Moola notification reaches their device.
7. You should now see the award listed in the team member's Moola history on the Moola tab, and in the store-wide Moola Transaction Log.

Video

Video coming soon.

Common gotchas

The Rewards button is not showing up on my Shifts screen.

Two common causes. First, your role may not have the Award Moola permission; check with a Manager or above, or verify against the Customization Rubric. Second, the action bar can truncate on narrow windows; widen the browser window or collapse the left navigation and look again.

My drag-and-drop does not stick on the team member's card.

The drop target is the team member's name on the layout or lineup, not empty space on the shift layout. Make sure the release happens directly over the name text. On touchscreens, the press-and-hold has to fully engage before the drag begins; a quick tap-and-drag will not work.

I ran out of budget partway through a shift.

Each leader has a weekly Moola budget. When you hit the limit, further awards are blocked until the budget refreshes. Options: a leader with a larger budget or Unlimited access can award on your behalf, you can split recognition across the week, or a Manager can use Adjust Budget on your profile to extend your allotment. See Set Moola Budgets.

I awarded the wrong amount or the wrong team member.

Awards do not have a built-in undo. The fix is a separate deduction in the opposite direction to correct the ledger, which requires Deduct Moola permission (default Manager and above). Have a Manager open the team member's profile, go to the Moola tab, click Deduct, and enter the amount with a note like "Correcting accidental over-award from earlier today." The Moola Transaction Log preserves both records so the ledger stays auditable.

The team member says they did not get a notification.

Notifications are in-app and push. Push notifications require the OneClick app to be installed on their device with push permissions granted. If their push is off, they will still see the award in their Moola history the next time they open the app. Email notifications for Moola are planned but not yet available.

I want to award Moola to someone who is not on the schedule today.

Use Path B (award from profile). Path A requires the team member to be on the current shift layout; Path B works for any team member regardless of schedule.

Managers tell me we should automate Moola (for example, every passport stamp earns 10 Moola).

The product does not support automated earning rules today. All Moola is manual: leader awards or team-member-to-team-member transfers. Feature request rather than a configuration change.

Related articles

1. Understand Moola (Reference)
2. Set Moola Budgets (How-To)
3. Approve or Reject a Moola Redemption (How-To)
4. Build Your Moola Store (How-To)
5. Request a Permission Change (How-To). Use this if you need the Award Moola permission and do not have it.

Still stuck

If awards are not registering, balances are not updating, or the Rewards button is missing despite confirmed permissions, submit a support ticket and include:

1. Your store number.
2. Your name and role.
3. The team member's name.
4. The Moola amount and the path you tried (Shifts drag-and-drop or profile Reward).
5. A screenshot of the Moola Transaction Log with the relevant date range expanded.
6. What you expected to happen versus what actually happened.

Support typically responds within one business day.

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Pre-publish checklist status

17 67da436d-ac29-4dae-8c08-161f1b5179da complete All seven sections filled.

18 b50e658b-7303-495e-9c5d-20f4335b44c0 complete Final step is a confirmation step (both paths).

19 79ab837e-3172-4d63-9d85-480c2f40c231 complete No em dashes.

20 32c2398e-d38a-44fd-8c33-64bac8d46cc6 complete No hedge words.

21 33eba807-8137-48f8-bafe-e000c859be1a complete Role references are permission-based, not role-name-based.

22 100f3864-598e-4798-9b43-f87153ef5ef0 complete Step count within guidance (seven for Path A; seven for Path B, with a single confirmed-label VERIFY).

23 d7855a02-e250-48dc-bce5-f7e841051466 complete Navigation paths verified against existing KB source material.

24 1cab7c6c-90cd-4dc7-b1d8-4bf998ff2c11 complete No real identifying data in body or metadata.

25 d82b5228-1701-4f08-857b-6162958f989d complete Phase 2 Core slot 18.

26 d558bcb4-f99c-48cf-95f8-c80378e4e042 incomplete UI verified against Production before publishing.

27 be430226-4aef-4307-bf49-591d11d77e9e incomplete Screenshots to be inserted at decision points (Path A Step 2: Rewards button and panel open with Moola amount tiles; Path A Step 3: drag mid-gesture from Rewards panel to a team member name; Path B Step 2: Moola tab on profile with Reward button).

28 a0cf6bc3-573c-4633-8b50-889fcc36c482 incomplete Related article links activated once those articles exist.

29 1e00fa9c-1561-4c83-801a-2d4c0098f890 incomplete VERIFY block on profile Reward confirm button label resolved.

30 9295fe98-6e9d-4319-a5e4-d2784dca0281 incomplete Primary search term tested in HubSpot KB search (likely "give moola," "award moola," or "reward team member").

31 11692d01-4142-4ef3-b309-7fd7ad6f7de0 incomplete Reviewed by Jared.

32 5611eed2-8b8e-45ad-8458-7198a50aedf3 incomplete Reviewed by Kevin.

Source

Source of content is the existing kb.oneclickapp.com Moola article as uploaded to KBRW Turn 21, specifically the Rewarding section covering both paths (Shifts screen drag-and-drop and profile Reward). Gotchas are drawn from the same article's FAQ and notification sections plus reasonable inference from permission and budget mechanics.