Help Center  /  For Operators
For Operators

The Operator’s help center.

Set up a store from scratch, manage permissions and roles, configure templates, and read the dashboards that tell you how the operation is actually running.

Start here

Your first 30 days as a OneClick Operator.

If you just signed your contract, walk these in order. Each links into the relevant module hub once you finish.

1

Set the foundation

Connect HotSchedules®, configure your store info, and let your OSM build your first Layout Template.

Foundation guide →

2

Train your Director and Leaders

Run the OAP-provided trainings on the modules they’ll use most: Shifts, Auto-Schedule, Break Manager, Passport ratings.

Training plan →

3

Set rituals

The 6:30am check, the Tuesday 1:1 with your Director, the Friday accountability ledger review. Build the habits that make OneClick stick.

Operator rituals →

Modules for Operators

Owner-level configuration and visibility.

The modules you set, your team runs.

Operator articles your peers open most.

All Operator articles →

From the 620+ stores running on OneClick today.

How-to

Customize a Layout Template

5 min read · Updated yesterday

Reference

Understand Permission Levels

6 min read · Updated this week

Reference

Understand Your Customization Rubric

7 min read · Updated this week

Reference

Understand Job Codes

4 min read · Updated this week

How-to

Configure Infraction Settings

8 min read · Updated this week

How-to

Configure Training Rating Positions

5 min read · Updated 4 days ago

Your OSM is one Slack away.

Every Operator gets a named OSM (Operator Success Manager). They’re here for the questions help articles can’t answer.