The help center built for Chick-fil-A® Operators, Leaders, and Team Members. Every article is written by people who’ve actually run a shift.
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We’ll surface the articles, shortcuts, and troubleshooting that matter for that role first.
Set up a store from scratch, manage permissions, configure templates, and read the dashboards that tell you how the operation is running.
Run the shift. Auto-Schedule, manage breaks, answer rating prompts, train Team Members, and handle the unexpected when it happens.
The phone-first essentials. View your schedule, take a break, complete checklists, and see how your training is progressing.
If you know which module you need help with, jump straight to its articles.
Run the day. Setup, the Shifts screen, position locking, real-time changes.
12 articlesAuto Schedule, position priority, HotSchedules® sync, empty-position resolution.
9 articlesTemplates, positions, training categories, Spacer, Bulk Properties, duplication.
11 articlesPassports, training categories, ratings, prompts, Speed Rating.
10 articlesInfraction types, polarity, expirations, penalties, signatures, coaching.
7 articlesCreate, assign, deactivate, review, comment, reset. Daily · Weekly · Monthly.
8 articles13-type taxonomy, mobile rendering, Test Push, per-type opt-ins.
5 articlesChannels, Direct Messages, role & area filters, multi-unit.
6 articlesRoles, the Customization Rubric, requesting changes, Activities.
4 articlesHotSchedules® mapping, position-level assignment, edits, sync.
5 articlesAward MooLa, build the MooLa Store, redemptions, multipliers.
6 articlesConnect HotSchedules®, schedule sync cadence, manual SYNC, troubleshooting.
5 articlesPractical guides for common OneClick workflows.
If you can’t find what you need in the articles, send our team a quick note. Tell us your store number, what you’re trying to do, and what’s in the way. Someone on the team will follow up.
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Every store has a named Operator Success Manager. Reach them inside OneClick, by email, or by phone.