Build Your Moola Store

---

At a glance

The Moola Store is the catalog of rewards team members can redeem their Moola on. You build it from scratch (or duplicate existing items) with custom names, descriptions, images, costs, quantity limits, and launch or expiration dates. All store items are purchased and distributed by your store, not by OneClick; this article covers setting up the items inside the app.

Before you start

1. You need a role with the Manage Moola Store permission (by default, Manager and above). If you cannot see the Create New Reward button, check your permission or have someone with access set up items on your behalf.
2. Have ready: the item name, a short description, a cost in Moola, a photo of the item (or a placeholder you will replace later), and a sense of whether the item should launch immediately or on a future date.
3. Decide who distributes the reward. By default, Manager and above receive redemption notifications; you can also add specific leaders or team members as extra notification recipients on the item itself.
4. Estimated time: three to five minutes per item the first time; faster on subsequent items using Duplicate.

Steps

1. Navigate to Settings, then Moola (sidebar label) to open the Moola Store configuration surface.
2. Click + Create New Reward at the top of the Store section.
3. Enter the Moola Name (required), a Moola Description, and upload a Moola Image. The image is the visual team members see when browsing the store, so pick something clear.
4. Set Cost (required, in Moola). Leave Total Quantity blank for unlimited availability, or enter a number to cap total redemptions of this item.

5. Add optional constraints one at a time using + Add Detail. Each click opens a dropdown. select the field you want, fill it in, and repeat to add more. Available optional fields:

6. Max Per Employee: caps how many times one team member can redeem this item.

7. Launch Date: the item is hidden until this date.
8. Expiration Date: the item becomes unavailable after this date.
9. Under Select Team Members, add any additional leaders or team members you want to receive redemption notifications when this item is requested.
10. Click Save. You should now see the new item in the Store list, ready for team members to favorite, save, and redeem.

Video

Video coming soon.

Common gotchas

Team members do not see the item I created.

Check three things in order. First, is the launch date in the past (the item stays hidden until the launch date arrives). Second, is the expiration date still in the future (items disappear after expiration). Third, is the item Active (Deactivate hides it without deleting it; Activate restores).

I need to update an item after launch.

Click the three-dot Actions menu on the item row. You get four options: Edit to change any detail, Duplicate to copy the item as a starting point for a variant, Delete to remove permanently, or Deactivate to temporarily hide without deleting. Duplicate is useful when you want to offer the same reward at two price points or two sizes.

My store has items that keep selling out instantly.

Check the Total Quantity. If a high-demand item has a tight cap, it will clear in hours. Raise the quantity or use Max Per Employee to spread availability across more team members.

I want an item to be available only to a specific group.

[VERIFY: per live UI walk 2026-05-05, a "Limited to Employees" field was not observed in the Add Detail dropdown on store #99997. Confirm with Kevin/Jared whether a visibility-restriction option exists before shipping this gotcha.]

I do not have a photo of the item I am offering.

Use a placeholder image (branded logo, stock graphic, or a text-only card) and replace it later. An image is part of the item's visual identity; team members rely on it to decide whether to redeem. A missing image reads as unprofessional even if the reward itself is great.

Store items still arrive slowly to team members even though I marked them as distributed.

Distribution is a store-level activity, not an OneClick-level one. OneClick tracks redemption status (pending, approved, fulfilled); the actual handover is done at the store by whoever the store designates. If physical distribution is lagging, the fix is at the store level, not in the app.

Ideas for what to put in the Moola Store.

Stores across the customer base have offered branded apparel (shirts, shorts, pants, jackets, chef coats), branded accessories (tumblers, tote bags, lanyards), shoes (with cost-varies pricing), gift cards, store credit, paid time off on a specific date, preferred shift scheduling, and lunch-with-the-GM experiences. What works depends on your store's culture and budget.

A team member redeemed something but the leader never got a notification.

By default, Manager and above receive redemption request notifications. If a specific item should route to different people, add notification recipients through the Select Team Members field on the item creation form.

Related articles

1. Understand Moola (Reference)
2. Award Moola to a Team Member (How-To Guides)
3. Approve or Reject a Moola Redemption (How-To Guides)
4. Set Moola Budgets (How-To Guides)
5. Request a Permission Change (How-To Guides). Use this if you need the Manage Moola Store permission and do not have it.

Still stuck

If items are not saving, the Create New Reward button is not responding, or store items behave unexpectedly for team members, submit a support ticket and include your store number, the item name, a screenshot of the item's configuration, and a description of the issue. Support typically responds within one business day.

---

Pre-publish checklist status

27 8f25d5fb-50a0-4f09-8d8d-e453b6d45eee complete All seven sections filled.

28 0cc1d3e7-17be-4fa0-8338-87bb4437b279 complete Final step is a confirmation step.

29 a8e6d05d-b944-47f8-9a73-5b597841e772 complete No em dashes.

30 5bd9b238-4ae5-444d-b96d-6edcc57146c8 complete No hedge words.

31 cde90250-323f-4867-bb27-cf35b14aa709 complete Role references permission-based.

32 e0d51fc6-4fc0-4e6e-8c0b-49b374de7734 complete Step count within guidance.

33 1fac21cd-52c7-4838-9bae-3962321154a5 complete No real identifying data.

34 7481e0cb-6d35-4fb1-8db0-236edf2d0ddf complete Nav path resolved: Settings > Moola (sidebar label).

35 28ed5be5-fac1-464e-b64a-dd473c1eb625 complete Button labels corrected: + Create New Reward, + Add Detail.

36 4535a2c3-23db-4f82-aae5-79abc086c15b complete Phantom fields removed: Limited to Employees, Leader in Charge of Distribution not in live UI (2026-05-05).

37 1001b8e8-411a-42b1-8ff8-c228747c525e incomplete UI verified against Production.

38 40c1addc-c50e-4ff1-bd88-bb89379d020a incomplete VERIFY block resolved: visibility-restriction option for specific employees (confirm with Kevin/Jared).

39 94df8988-eb0e-4c34-9898-d196fe392880 incomplete Screenshots at decision points (Step 2: Create New Reward button; Step 3: form with Moola Name, Description, Image fields; Step 5: Add Detail dropdown; Step 6: Select Team Members; Actions menu in gotchas).

40 398600e9-fc8e-415a-8144-2e09da71d539 incomplete Related article links activated.

41 d2174795-493d-452c-a151-761eb88b58ef incomplete Primary search term tested in HubSpot KB search.

42 01ef10d8-b283-420e-b940-f87f7df05352 incomplete Reviewed by Jared and Kevin.

Source

Existing kb.oneclickapp.com Moola article, Building Moola Store section, plus observed Moola Store examples (branded apparel, branded accessories, shoes). Live UI verified on store #99997, 2026-05-05.