Sign In to OneClick

Type: How-To Module: Sign-In Template: v0.5

At a glance

Download the OneClick App or open https://login.oneclickapp.com, then choose Google Sign-in (if your HotSchedules email is Google-based) or Create an Account (if not). Troubleshooting for the four most common sign-in errors is in the last section.

Before you start

You need a HotSchedules email that matches the email on your HotSchedules record. OneClick does not use HotSchedules passwords; the email is the identifier, the password is new to OneClick.

Operators: use your CFA Franchisee email, not the HotSchedules email, when creating your OneClick account. The store automatically attaches to the Franchisee email.

For background on how sync works, multi-store accounts, and the archive rule, see Understand OneClick Sign-In.

Steps

First-time sign-in

1. Download the OneClick App (see Download the OneClick App), or go to https://login.oneclickapp.com in a web browser.
2. Tap Login.

3. Choose your path:

4. If your HotSchedules email is a Google account, tap Google Sign-in and authenticate through Google.

5. If your HotSchedules email is not a Google account, tap Create an Account and set a new password. Use your HotSchedules email as the identifier.
6. Once signed in, you land directly in your store's OneClick instance.

Operator first-time sign-in

1. Go to https://login.oneclickapp.com or open the OneClick App.
2. Tap Login, then Create an Account.
3. Use your CFA Franchisee email, regardless of what email your HotSchedules account uses.
4. Set a password.

If the system says an account already exists when you try to create an Operator account, you likely have a second OneClick store already tied to that Franchisee email. Do not create a second account. Sign in with the original credentials, then follow Switch between stores below.

Reset a forgotten password

1. Go to the OneClick login page.
2. Tap Forgot Password at the bottom right.
3. Enter your HotSchedules email.
4. Tap Send Reset Link.
5. Check your email and follow the reset link.

Switch between stores (multi-store leaders)

Once signed in to any store:

1. Tap your profile icon at the bottom left.
2. Tap Switch Account.
3. Choose the store you want to open.

Multi-store access requires the same HotSchedules email at both stores, or a Support-linked account. See Understand OneClick Sign-In for the linking workflow.

Troubleshoot common errors

"Sorry, this email address is not yet associated with a restaurant location"

This error has three possible causes. Work through them in order:

1. Wrong email. Confirm with your leader, or check HotSchedules directly, that you are signing in with the exact email on your HotSchedules record. A typo in the signup flow is the most common explanation.
2. New hire, sync not run yet. If you were added to HotSchedules today, the midnight sync has not happened. Either wait until the next day, or contact Support to force a sync.

3. Server miscommunication leaves the record stale. A Shift Leader or higher can refresh manually:

4. Sign in to their own OneClick account.

5. Open your team-member profile.
6. Tap the pencil icon next to your email.
7. Tap OK on the confirmation pop-up.
8. You sign in again.

"Sorry, you don't have permission to access this location"

This error has two possible causes:

1. Recently moved stores, sync not caught up. A Shift Leader or higher at the new store runs the same pencil-icon refresh above.
2. Marked archived or terminated. A Manager or higher opens your profile and confirms the Team Member checkbox is checked. The 3-day termination grace period may have elapsed (see Understand Permission Levels), or the 3-month archive rule may have kicked in after no shifts. Re-checking Team Member restores access.

Sign-in times out or loops on CFA Wi-Fi

CFA Wi-Fi occasionally blocks the sign-in authentication flow. The issue is sporadic: it can work one day and block the next. Switch to a phone hotspot, complete sign-in, then switch back to CFA Wi-Fi for normal use. Once authenticated, CFA Wi-Fi works fine.

"Your HotSchedules email is Google but I keep getting Create-an-Account errors"

Google-based HotSchedules emails must use Google Sign-in, not Create an Account. Back out and tap Google Sign-in instead.

Common gotchas

Using HotSchedules credentials directly. OneClick does not use HotSchedules passwords. The email is the only shared identifier.

Operator creates a second account for a second store. Do not. Sign in with the first store's credentials and use Switch Account from the profile icon.

Team member appears to be missing from OneClick after 3 months of no shifts. They are archived, not deleted. Schedule them for a future shift and the next sync reactivates the account.

Team member moved stores and cannot sign in. Their old-store OneClick record is stale. A leader at the new store runs the pencil-icon refresh on their profile.

New team member added to HotSchedules this morning still cannot sign in at 2 PM. Sync is scheduled for midnight; same-day access requires a Support-forced sync.

Video

Video placeholder.

Related articles

• Understand OneClick Sign-In (Reference)
• Download the OneClick App (How-To Guides)
• Troubleshoot Sign-In Errors (Troubleshooting)
• Understand the Service Account (Reference)
• Connect OneClick to Vendor Bridge (How-To Guides)
• Request a Permission Change (How-To Guides)

Still stuck?

Contact OneClick Support from the Chat menu, or email support@oneclickapp.com.