Turn Off Email Notifications for a Checklist

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At a glance

This article shows you how to turn off email notifications for a specific checklist. You can disable completion notifications (sent when the checklist is finished), incomplete notifications (sent when the checklist is missed), or both. The change takes effect immediately for future events.

Before you start

1. You need a role with the Manage Checklists permission.
2. Identify which checklist is generating the notifications and which type you want to turn off (completion, incomplete, or both).
3. Confirm no one else is editing checklists at the same time, since concurrent edits can overwrite each other.
4. Estimated time: one to two minutes.

Steps

1. Select Checklists from the left navigation menu, then tap Manage Checklists at the top of the screen.
2. Find the checklist in the Active Definitions list and click the expand arrow to open it.
3. Scroll down past Manage Repeat Rules and Require Permissions to find the two notification sections: Checklist Complete notifications and Checklist incomplete notifications.
4. Uncheck the Enable email notifications box in whichever section you want to silence. To turn off both, uncheck both boxes.
5. Click Save at the top of the expanded checklist.
6. You should now receive no further email notifications for the notification types you disabled. Notifications that were already queued before you saved may still arrive.

Video

Video coming soon.

Common gotchas

I unchecked the box but emails are still arriving.

Each checklist has its own notification settings. If you receive notifications from multiple checklists, turning off one will stop only that checklist's emails. Repeat the steps above for each checklist whose notifications you want to silence.

I want to stop all OneClick emails, not just one checklist's emails.

Per-checklist notification settings only control notifications for that specific checklist. To change which OneClick emails you receive across the board (checklist notifications, system emails, and others), see Configure Notification Settings, which covers per-user notification routing across all categories.

I turned off notifications but my colleague is still getting them.

Notification settings can be configured to send to specific people at the store. If a colleague is still receiving emails after you turned off the checkbox, it is likely that they have a separate notification routing configured or their user-level settings include this checklist's events. Have them follow the steps above on their own login, or contact support for help auditing who receives notifications.

I do not remember which checklist is sending the annoying emails.

Check the email itself. OneClick notification emails include the checklist name in the subject line or body. Use that name to find the right checklist in Manage Checklists.

Related articles

1. Edit a Checklist (How-To Guides)
2. Configure Notification Settings (How-To Guides)
3. Create a Checklist (How-To Guides)
4. Why a Checklist Is Not Appearing (Troubleshooting)

Still stuck

If emails keep arriving after following the steps, submit a support ticket and include the following:

1. Your store number.
2. The name of the checklist you disabled notifications on.
3. A copy or screenshot of a recent notification email so the team can trace the sender.
4. The date you turned off notifications.

Support typically responds within one business day.