Webinar Recap: June

OneClick Updates

Mobile Dashboard

Coming Soon

• Mobile Dashboard and Improved Notifications - Phase 2
• App Translation Tool
• Scheduling Tool Phase 1

Tips & Tricks

Kevin Allen, our OneClick Senior Support Specialist, gave some instructions on how to markdown when adding example photos to your checklists or passports. You can also add hyperlinks to these items. 

Certified OneClick Champions

Congratulations to all our Certified Champions!! Want to be the next champ?? Learn more about the OneClick Academy here!

Webinar Overview

Devake Hurry opened the webinar by illustrating how his team uses OneClick to create role-specific “side duties” that go beyond standard checklists. Drawing inspiration from premium casual dining, his store assigns clear ownership for tasks like restocking tea, managing trash bins, and overseeing dining room cleanliness. These duties, paired with shift leadership, ensure team members know exactly what’s expected.

Key Takeaways:

• Dual-role assignments: Employees may run a register and simultaneously own duties like managing condiments or iced tea supplies.
• Clear expectations: Defined roles eliminate confusion and prevent the “who’s doing what?” dilemma during busy shifts.
• Coaching priority: While side duties are critical, Devake emphasized the importance of training staff on prioritization to avoid misplaced focus during peak service times.

Guest Speaker:  Megan Smith Megan Smith, Executive Director at Monkey Junction in Wilmington, NC, shared a comprehensive overview of how her store transitioned from paper-based systems and Jolt to fully digital, photo-supported checklists in OneClick. With 17 years at Chick-fil-A, she’s tested it all—and found her stride with OneClick.

🚘 Delivery Done Right

• Driver checklists include detailed pre- and post-shift car inspections with photos of all four sides, gas gauges, and cleaned equipment.
• Accountability tools: Damages or inconsistencies are now traceable by comparing before/after images, reducing liability and increasing responsibility.
  
  

🧽 Cleanliness, Visibility, and Team Buy-In

• Kitchen checklist photos confirm scrubbing under dish machines, properly cleaned drain holes, and sanitized surfaces.
• Visual proof deters shortcuts and gives leaders a clear window into execution without micromanaging.

📋 Leadership-Level Checklists

• Shift leaders are tasked with verifying each team member’s checklist and completing their own extensive end-of-day reviews.
• Permission-based access keeps checklists streamlined and focused per role.

💬 Team Collaboration & Flexibility

• Megan actively involves her team in checklist development, treating feedback as vital to making them user-friendly and effective.
• Adaptability is key: her checklists are detailed enough that even unfamiliar team members can follow them if someone calls out.

🎯 Building Accountability Through Infractions and Rewards

Megan emphasized the importance of accountability:

• Infractions are used sparingly but purposefully—especially when duties are consistently overlooked.
• Moolah Rewards Program: Megan’s team has implemented a digital reward store where employees earn “Moolah” points for exemplary performance, which they can redeem for swag, food upgrades, and more. A dedicated Google Form and sheet track all Moolah activity, and a QR code at the manager station links directly to the redemption site.

🔍 Lessons for Every Store

This webinar distilled several core principles for operational success using OneClick:

• Start with leadership: Buy-in from shift leads and managers sets the tone for the rest of the team.
• Make it visual: Pictures boost transparency and ensure standards are met.
• Tailor checklists to positions: Assignments that match roles prevent ambiguity and boost ownership.
• Reward excellence, not just effort: Use rewards meaningfully to reinforce standout behavior.
• Keep evolving: No checklist is ever “done”—continual review and updates are essential.

📣 Want to Implement These Tactics?

If you’re inspired by Megan’s driver accountability checklists, OneClick can help you implement similar workflows. The OneClick team offers support for migrating from other systems, creating templates, and even setting up customized permission structures.

Need a copy of any of the checklists mentioned? OneClick can share templates between accounts—just reach out. 

💡 Bonus: Want to supercharge your own team’s accountability? Start with a simple checklist that includes one photo-based task today. Then build from there.

🗨️ "This is part of your job. This is what I’m requiring of you to do. And in the end, it’s only going to help you out." — Megan Smith

Watch the recording below!