Celebrate 2025, Discover What’s Next, and Win Big

Yesterday we wrapped up our Holiday Bingo webinar, a fun end-of-year way to look back at everything launched in 2025, share a sneak peek of what is coming in 2026, and make a special announcement for Chick-fil-A leaders and their teams.

Along the way, attendees played live Holiday Bingo for OneClick subscription credits and helped us prioritize the roadmap through a quick poll.

2025 Highlights: What We Launched This Year

Throughout the bingo game, each “card” represented a feature we released or a project we kicked off. Here are some of the big ones.

Operations and Accountability

• Cash Till Log, Phase 1
  A structured way to track cash tills, thresholds, and safe transfers. Each record requires both a leader's signature and a team member's signature for added accountability.

• Average Ratings for Team Members
  View overall average ratings from the Team tab and on each individual profile. This makes it easier to see who your “powerhouse people” are and who might need more support.

• Infraction Notifications
  • Email notifications when a team member hits low, medium, or high infraction thresholds
    
  • Optional “infractions received” email to the team member
  • Customizable subject lines for positive, zero, and negative point emails, so not every email looks like bad news

• Waste Interface Refresh
  Waste, donations, and samples got a visual update and smoother workflow from the shift screen, making it easier to record and review items.
  

Communication and Language

• Language Translation (Spanish and French)
  The app can now be translated into Spanish or French. Chat messages are also auto-translated both ways, so leaders and team members can communicate in their preferred language without losing context.
  

• In-App and Push Notifications, Phase 1
  • Store-wide notification controls for directors
  • Personal notification settings per user, with recommended defaults
  • In-app and push options for items like infractions and assigned checkli

• OneClick Chat
  
  • Direct messages and channels
  • Permission-based channel access that automatically updates as people are promoted or removed
  • Persistent message history so you are not losing conversations after 90 days.

• Icon Legend on Shifts
  A simple but powerful addition, the icon legend helps leaders quickly understand key details about a team member at a glance from the shifts page.

Recognition and Motivation

• Moola Store and Moola Budget Controls
  • Phase 1 of the Moola Store is live, letting leaders build a digital prize store for team members to redeem their Moola bucks
  • Leaders can define items, cost in Moola, quantities, and who gets notified when an item is redeemed
  • Moola Transactions Log gives managers a clear record of redemptions and approvals
  • Moola budgets can now be set per permission level in Settings, including an unlimited option
    

Training, Learning, and Resources

• The Academy
  Launched in February, the Academy gives trainers and higher a structured way to get oriented to OneClick. Courses are available in English and Spanish, with focused tracks for specific features as well as full platform overviews.

• Certification Program and Champions
  The Key Leaders course in the Academy now includes an assessment. Passing leaders become certified Champions and receive a framed certificate, creating in-house experts who can support the rest of the team. Stores with at least three Champions see the strongest results.

• Training Settings and Passports in App
  Stores can now configure training ratings, criteria, and passports directly in Settings without going through the OneClick team.

• One-Off Tasks and Leader Only Checklists
  
  • One-off tasks let you assign individual tasks with due dates and notifications, separate from recurring checklists
  • Checklists can be restricted to specific permission levels, for example, director only checklists

• Case Studies Library
  An expanding library of case studies, including training focused stories, gives leaders real examples of how other Chick-fil-A restaurants are using OneClick.

Design and Settings

• Wasatch UI Redesign
  The entire app got a complete design refresh in February, internally called the Wasatch version, named after the Utah mountain range where OneClick team is based.
• Centralized Settings
  A robust Settings area now lets leaders configure most aspects of the app themselves, with upcoming Profile and Admin section planned for even deeper control. 
• Corporate Transition Billing Pause
  During corporate takeovers or transitions, OneClick can pause billing with interim manager aproval, so stores do not need to cancel their subscriptions. Contact us for more details. 

Sneak Peek: What Is Available Now in Early Phases

Some “bingo cards” revealed features that are technically live but not yet fully announced.

• Labor and Sales Forecasting, Phase 1
  
  • Forecast inside and outside projected sales
  • Project shifts based on historical patterns
  • Adjust parameters like growth and wage assumption.
  • Weekly trainings are planned to help leaders understand and tune the parameters.
    
• Notifications, Next Phase
  Email and text notifications, plus deeper integration with OneClick chat, are in active development to build on the in-app and push foundation.
• Moola Store, Phase 2
  The store interface is already working internally, with leaders configuring items and notifications. The next step is fully polishing the team member experience and tightening up notification flows.
• Disable Mobile Dashboard
  An option in testing will let users bypass the mobile dashboard and land directly on the shifts page.
  

Roadmap Highlights for 2025 and 2026

The poll at the end of the webinar asked attendees to pick their top three priorities. While we will share poll results later, here are the major roadmap themes Brea and Dan previewed.

Smarter Scheduling and Time

• AI Scheduling Tool
  Planned development in 2026, this tool will consider:
  
  • Weather
  • Traffic patterns
  • Local events
  • Team availability.
• Time Punch
  On the roadmap for after the scheduling tool, with an eye on 2026, to round out the scheduling suite.
• Layout Analyzer
  A future tool that will analyze setups to prevent overusing the same team members in the same roles, and help place people where they can grow while still maintaining strong performance.
  

Smarter Checklists, Sensors, and Waste

• Checklist Revamp
  A ground-up redesign of one of OneClick’s oldest features, aiming to add:
  
  • Conditional logic
  • Better visibility
  • Easier editing and more flexible flows
    
• Remote Sensors
  Early work is underway to integrate:
  
  • Temperature sensors for coolers and walk-ins
  • Door and trash can sensors to verify that checks are actually happening
    These will connect to checklists, alerts, and compliance workflows.
• Next Generation Waste
  Beyond the current facelift, the team previewed:
  
  • Image-based items that can be pulled from Chick-fil-A Home for better clarity, especially for non-native English speakers
  • Options for “images only” or “words only” views
  • A kneeboard and voice command concept, so team members can log waste without removing gloves or leaving position
• Autosave
  Autosave for checklist settings is in development, with plans to expand autosave to more areas of the app, so work is not lost.

People, Forms, and Messaging

• Forms and Documents
  In early development, this feature will let stores:
  
  • Create and store forms and documents directly in OneClick
  • Attach documents to team profiles and maintain a digital history
  • Manage access by permission group
    
• Infractions with Photos
  Planned support for attaching photos to infractions for better documentation and accountability.
• Message Multi-Unit
  Future chat enhancements will allow leaders to message across multi unit organizations and even neighboring OneClick stores.

Special Announcement: OneClick Cares

The biggest surprise of the webinar was OneClick Cares, a dedicated wellness app designed specifically for Chick-fil-A teams and leaders.

OneClick Cares will:

• Track personal wellness in eight key areas with quick red, orange, green check-ins
• Let users focus on specific areas like financial wellness
• Surface resources based on patterns over time, including:
  • Articles and webinars
  • Call support and crisis support where appropriate
• Offer live chat with a guide for real human help

The team is also exploring:

• Telehealth services bundled with the platform
• A financial wellness application integrated into the same experience

The goal is for operators to be able to provide these services to their teams directly inside the OneClick ecosystem.

Milestones and Gratitude

The webinar also celebrated a major milestone, with OneClick now serving 620 Chick-fil-A restaurants. The team emphasized how much this growth has been driven by referrals and word of mouth, and closed by encouraging operators to “share the love” with neighboring locations.

The session wrapped up with Q&A, feature suggestions from leaders, and an invitation to keep sending feedback so the product can continue to evolve around real Chick-fil-A needs.

Watch the full webinar recording below!

OneClick Team