February Webinar

Our February webinar was our first launch of the monthly series where we can provide updates, tech tips, and let you meet some of our key customers. Thank you to those who attended and the questions/comments provided. To view the recording, see below. 

OneClick Updates

• Updated KnowledgeBase
• Announcing OneClick Champions 

Coming Soon 

• Vendor List
• Settings - Training Ratings
• Task Management

Tech Time

• Translating OneClick web version into other languages
  
  

Guest Speaker:  Billy Tallman Gave an overview of how OneClick has helped their store be more successful.  Reviewed his training style and gave ways to influence your team more effectively. Talked about the Tallman Academy - a business he developed teaching others how to become great leaders. Gave his top book recommendation - Emotional Intelligence 2.0

Hey, great! Just a couple of updates. First off, our Knowledge Base has been updated. If you have your app open, you'll see a question mark icon in the top right—that’s your access point to the Knowledge Base. It contains all the updated information about the app. You can send your team there to learn—it’s really intuitive and should help them discover and understand any new features they may not be familiar with. I also want to congratulate and announce our newest OneClick Champions! We've had quite a few since the last webinar. Congratulations to Jonathan Andrade, Jonathan Hernandez, Francisco Garcia, Jashiam Porter, Anita Lucas, Adelus Mendoza, Bryson Haveron, Jared Opperman, Mehra Yabara, Emily Harford, Jacob Gosser, BJ Tallman, Josh Yoho, Bradley Pellroy, Holly Cesario, and Omar Arendano Felix. We're so excited to have you as Champions, and I’ll be sending out certificates soon so you can proudly hang them in your stores and show off to your team.

We're excited for today’s program. First, we’ll be presenting some of the upcoming features we’re developing—Kevin will walk us through those. Then I’ll share a tip during “Tech Time” that could help you translate the app. We’re working on a native Spanish version, but until then, this workaround will help. And then we have a special guest speaker—Billy Tallman—who will be sharing his experience. After that, we’ll have a Q&A session. You can ask questions, request demos of features, or just network—or log off if you’d like. Now let’s start off with Kevin, who’ll give us an overview of what’s coming up next in the app and provide some visuals.

Thank you, Bree. What I’m showing is a local version that’s not yet released, focused on updates in training ratings within settings. You can now reorder training items—like placing “First Day Front of House” at the top—and define what each rating means under categories like communication or front counter. These edits reflect in your team view immediately. We're aiming to release this soon, hopefully this week or next, assuming tests go well. It’s a work in progress—some bugs still, like clicking issues—but it's shaping up. We’re also working on a one-off task system, similar to checklists but for non-repetitive tasks, like registering the delivery car or ordering uniforms. In addition, we’re building a vendor list feature so you can track vendor contacts for equipment repairs. If you have questions, feel free to drop them in the chat, or come off mute and ask directly—we’re a small group today.

Now it’s time for some Tech Time. I’ll show you a new workaround for translating the app into Spanish. Many of our back-of-house users prefer Spanish. While we are actively developing a Spanish version, in the meantime, using the Chrome browser version of the app allows you to right-click and select “Translate to English” (or your default language). You can then choose another language from the pop-up—like Spanish—and it will translate everything instantly. This is great if you have a device primarily used by Spanish-speaking team members. Again, just open Chrome, log in to OneClick, right-click anywhere, and select Translate. Let us know if you have questions!

Now I’m thrilled to introduce our guest speaker, Billy Tallman. I met Billy just about a month ago after he reached out to our founder, James Finlayson, and since then we’ve had great conversations. He’s passionate about leadership, about putting people first, and I’ve asked him to share not only his OneClick experience but his broader perspective on effective leadership. Billy, take it away.

Thanks, Bree. I’m super excited about everything OneClick represents. I’ve been connected to James for a while and have been impressed with how much the company has grown in just the past year. Running high-volume restaurants is intense, and OneClick has been an invaluable tool—both functionally and through outstanding customer service. We’ve used features like the Passport system to help automate and personalize training, linked directly with Pathway 2.0 videos. Checklists have been a game-changer in delegating and managing busy shifts. What really makes OneClick shine is how customizable it is to our restaurant’s unique needs. The support team is phenomenal in helping us tweak and personalize the platform. Combining OneClick’s innovation with day-to-day operations creates limitless potential.

I also want to highlight the Ideas portal—it lets users vote on new features, helping prioritize development based on what operators actually need. Many don’t even know it exists, but it’s a powerful way to shape the tool collaboratively.

In our restaurant, we start every new hire with in-house orientation, then move into Passport-driven training starting with the dining room. For tenured team members, we use Passports to identify and revisit areas for improvement. For example, if someone excels everywhere except drink station communication, we focus their development there. We use OneClick as the training foundation, tracking progress directly in the system.

I’ve also developed a leadership coaching program called Tallman Academy, based on my 26 years in hospitality. It’s focused on leadership style, emotional intelligence, and inspiration. I teach others how to identify their leadership strengths, build team loyalty, and lead with empathy and clarity of purpose. In our store, we focus monthly on “the one thing”—a single priority we want to improve, like mobile order accuracy or speed of service. This keeps the whole team aligned.

The best leaders inspire others. I believe in empowering people—especially those who may have never been given a chance to lead. One example is a woman on my team who started as a team member and has grown to an operations leader. She’s saved $20,000 and wants to start her own business—motivated in part by a book I recommended. That’s the power of mentorship and belief.

If I had to give three practical leadership tips to implement immediately: First, lead with integrity and empathy—be sincerely invested in your people. Second, always explain the “why” behind any request or task. And third, read something new for 30 minutes daily—anything that broadens your awareness and can help you be a better mentor or problem solver. My most influential book as a leader? Emotional Intelligence 2.0 by Travis Bradberry. It changed how I see relationships, feedback, and team dynamics.

OneClick has helped us lead better by giving us the accountability tools we need. The documentation and signature features ensure we can follow up on feedback—whether it’s praise or coaching. And having access to all this through mobile and iPads improves time management in a fast-paced environment. I appreciate what the OneClick team has done—it’s truly built around empowering leaders and creating better workplaces.

Thanks for letting me share. I’m always happy to connect and share ideas—my email and Tallman Academy site are available if you’d like to reach out!